Ward North American Named Top Van Line Agency for 2014
ALEXANDRIA, Va. – Ward North American, a full-service relocation company and agent for North American Van Lines, is the winner of the highly-coveted 2014 Moving & Storage Agent of the Year Service Excellence Award from the American Moving & Storage Association (AMSA), the national trade association for the professional moving and storage industry. Ward was selected for the award by a panel of experts from more than 2,400 eligible organizations across the country. The company will be presented with the award during the AMSA’s 96th Annual Education Conference & Expo in Orlando, February 8-11, 2015.
The award reflects AMSA’s and the industry’s commitment to excellent customer service, and is presented to agents nominated by their affiliated van line based on customer surveys and van line experience. Nominations are judged primarily on customer service assessments and other industry awards and recognitions. Consideration is also given to factors such as leadership, innovation, community involvement, and activities that enhance the industry’s image.
“Ward North American has earned this honor in recognition of their excellent dedication to improving the industry, commitment to employees and support for the local community,” said AMSA Acting President and CEO Scott Michael. “We are proud they are a member of AMSA and a participant in the ProMover program, which helps consumers easily find a quality, professional mover.”
Based in San Antonio, Texas, Ward North American operates from five locations in Texas and one in Arizona. The company has grown from a small mom-and-pop location doing about $250,000 a year with five trucks and 10 employees in 1993 to about $50 million annually with 110 trucks and more than 600 employees today. Ward does not use any contractors for packing or other local services, and all local crews are Ward-trained employees.
In 1994, Ward started Ward University, which provides 40+ hours of classroom training and testing to drivers, crews, office staff and other North American agents. The University covers all operational aspects, including customer service practices, driver performance, employee self-esteem and how to achieve excellence.
“We are thrilled at having been selected for this prestigious honor as it recognizes our dedication to the pursuit of excellence within our organization and within the industry. It’s this dedication that makes us exceptional in the eyes of our employees, customers and peers,” said Kevin Ankenbauer, President and CEO of Ward North American. “At Ward, we change the lives of our employees in the name of excellence. Our employees then take the skills that they learn at Ward University and impart them to our customers, making us an organization with an appetite for continuous learning and improvement.”
STEP, the Superior Terminal Efficiency Program, has been so successful at ensuring each Ward office operates the same way that North American Van Lines has asked Ward to assist in training other of their multi-agent locations on the same process. Ward has and been recognized as North American Van Lines’ Agent of the Year in 10 of the past 12 years. The company also supports local philanthropic activities, including the United Way in Texas.
“Ward North American has won ‘Agent of the Year’ from North American Van Lines many times. Our prestigious ‘Agent of the Year’ award recognizes the agent that attains the best overall scores in several key categories where customer service and quality are primary and paramount,” said Andy Kroll, Vice President & General Manager of North American Van Lines. “Ward North American is a great example of what a company can achieve when it puts quality first and executes it flawlessly. They are a great example for our entire professional moving industry and a well-deserved recipient of this special recognition from AMSA. We are so proud of Ward and honored to have them on our team.”
Each year AMSA recognizes the best performing and highest achieving individuals and companies in the industry. The awards program receives many impressive nominations reflecting the dedication and diversity of the business sector. Recipients have made significant contributions and enhanced the image of the moving and storage industry through hard work, dedication to customer service, and commitment to quality practices.
The American Moving & Storage Association (AMSA), home of the ProMover program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. AMSA has approximately 4,000 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at ProMover.org and Moving.org.
Kautzman Receives 2010 Hubbs Hauling Award
Kevin Ankenbauer, President of Ward North American, proudly announced that Mr. Dave Kautzman, independent contractor driver/operator was awarded the Tom Hubbs Hauling Award for 2010.
Kautzman has performed under direct contract with Ward for over 20 years. He is a three time recipient of the Hubbs award, and is also a member of the Ward North American Drivers Council. Multiple factors are considered in nomination for and selection of this prestigious award. Nominees must perform at a superior level in customer satisfaction, safety and quality. Winners are selected using specific performance metrics, customer satisfaction scores and a company wide peer vote. Kautzman excelled in all areas being measured and topped a nationwide contract and employee driver fleet of over 100 trucking professionals.
Dave Kautzman represents all that is honorable and respected in the household goods moving and storage industry. Ward North American is proud to count him as a friend, a contractor and a member of the Ward family of exemplary truck operating professional. In addition to his trophy recognition, Dave has received a commemorative jacket and a check for $2,500.00
Tom Hubbs passed away in 2006 after a lifetime as a successful household goods moving specialist. Family man, business man, father, friend, mentor and all around good guy – Tom was loved by all who met and worked with him. Tom represented everything that is good about humanity in general and the moving and storage business specifically. He never met a customer who didn’t like him – he never had a friend who didn’t respect him. Drive on in peace Tom.
Ward North American is headquartered in San Antonio and is North American Van Lines seven consecutive times Agent of the Year award winner. Ward maintains major household goods moving and storage terminals in Phoenix, AZ, Dallas, Killeen, Austin, Houston, and San Antonio, TX.
Permission to edit this Press Release for publication purposes is granted. Ward North American is a registered trademark owned by Roger Ward Inc. Questions and comments should be addressed to Ms. Kate Houston at Ward North American, 888-909-3147
Ward Breaks Ground On New Phoenix, AZ Facility
Relocation business leader, Ward North American, announced today that it is breaking ground on a new, innovative and state-of-the-art office, terminal and warehouse facility to serve the Greater Phoenix vicinity. Speaking from Ward corporate headquarters in San Antonio, Texas, President and CEO, Kevin Ankenbauer, advised that this new construction confirms that Ward’s decision to expand to Arizona four years ago has been proven to be very successful. In addition, it makes it possible for the premier moving and storage operation to grow its Phoenix business base through advanced storage and service capacity additions.
In a innovative move, Ankenbauer revealed that senior management for the Phoenix branch, General Manager Wes Waddell and Commercial Manager Dave Pitcox, were participating in the investment and ownership of the land and building. Again, Mr. Ankenbauer wanted to emphasize his commitment and that of the entire Ward group in its focus on supporting future growth and stability for Wards Phoenix representation. Facility construction is located at South 65th Avenue and Sherman Street with completion set for mid 2011.
PRESS RELEASE: Recipient is permitted to edit at will so long as intent of message is maintained. Additional details can be obtained by contacting either Wes Waddell or Dave Pitcox at 602/233-0146. Corporate information can be obtained from Mr. Kevin Ankenbauer at 888/909-3147.
Ward North American Receives “Agent of the Year”
North American Van Lines names Ward North American, a San Antonio moving company, as Agent of the Year for 2009/2010. Ward North American was chosen over 500 other NAVL moving agencies nationwide for the ninth consecutive year to win the award.
San Antonio, TX, October 19, 2010 – Ward North American, one of America’s premier moving and storage agencies, was awarded the Agent of the Year award for 2009/2010 by North American Van Lines.
With this 2009/2010 award, Ward North American has been chosen as North American Van Lines’ Agent of the Year for the ninth consecutive year. Ward North American was in a competition with more than 500 other NAVL moving agencies nationwide for the top honor. The Agent of the Year award is one of the most distinguished awards an agent can earn from the van line, representing the highest standards of quality service.
Receiving the honors on behalf of the San Antonio mover was its President and CEO Kevin Ankenbauer. Ankenbauer told the crowd of hundreds of North American Van Lines agents that in the midst of a global recession, his agencies continued to hold their own and even grow by focusing on service excellence. Ankenbauer also confirmed Ward’s expansion into Houston, TX in the past 12 months, adding to their presence in Dallas, Austin, Killeen, TX and Phoenix, AZ.
Ward North American specializes in the movement and storage of household goods shipments on behalf of America’s major corporations. Ward has been singled out for recognition by its clients for their attention to detail and care and consideration for the challenges faced by the employees and families being moved domestically and internationally. Ankenbauer committed to the continuation of the fundamental customer service elements of “Doing what we say we’re going to do…doing it when we say we’re going to…and getting the service right the first time.”
About Ward North American:
As an agent for North American Van Lines, Ward North American is able to perform any size household or commercial move, anywhere in the world. The full-service moving and storage company is small enough to remain customer-focused, committed. Ward North American’s experienced staff and high level of individualized service is what sets the company apart from other movers.
Ward Sponsors 5K Run for Charity
May 8th- Birmingham, AL: Ward North American is a proud sponsor of the 1st annual Mt Laurel in May 5K, and 1 Mile Fun Run, to benefit the Pancreatic Cancer Action Network www.pancan.org. Along with other corporate sponsors, race participants, and generous contributions from the community, the race raised over $4500.00 benefitting The Pancreatic Cancer Action Network.
About the Pancreatic Cancer Action Network www.PANCAN.org: “The only national organization creating hope in a comprehensive way through research, patient support, community outreach and advocacy for a cure.” Please visit their site to learn more about how you can get involved in your community, join a local volunteer affiliate in your area, organize or attend a fundraising event.