Customer Reviews

Ward North American
4.3
Based on 612 reviews
Jimmy C.
Jimmy C.
18:23 04 Dec 22
James B.
James B.
15:38 03 Dec 22
Julie F.
Julie F.
18:01 02 Dec 22
Pete C.
Pete C.
02:50 17 Nov 22
Ward North American just finished moving our household from San Antonio to Cave Creek Arizona. Jaden did the inventory and provided us with a fair price; Nick coordinated the process and Carlos and his crew packed and moved our stuff to our new home in Az. Everyone at Ward North American from planning and coordination and the actual move was professional and went out of their way to ensure our satisfaction. Thanks everyone for a job well done. We definitely would recommend Ward North American... for interstate travel; you’re going to love them.Pete Chavolread more
Larry L.
Larry L.
12:43 11 Nov 22
Marjorie R.
Marjorie R.
20:13 08 Nov 22
chris R.
chris R.
05:21 05 Nov 22
I do service calls (mechanic work )for this company and always has payment ready when I am done
Judith S.
Judith S.
21:04 01 Nov 22
From the estimate, to packing and moving, to delivery, every employee I had contact with was professional, knowledgeable, and courteous. They treated my belongings with great care. Would definitely use these folks again. Not one complaint.
Paul T.
Paul T.
14:20 28 Oct 22
Greg F.
Greg F.
21:03 26 Oct 22
Great communication very good staff very pleased
Karana M. P.
Karana M. P.
02:39 22 Oct 22
Thank you, for the three gentlemen that moved me into my new location in DFW. They were professional, friendly, and efficient. I am very happy with their service. Thank you, again.
Doug H.
Doug H.
17:08 17 Oct 22
CLC S.
CLC S.
00:00 06 Oct 22
Joy D.
Joy D.
21:14 05 Oct 22
The team were professional, efficient and careful with my belongings. Easy to work with.
J M.
J M.
15:16 05 Oct 22
Charles H.
Charles H.
18:51 02 Oct 22
Reservation made with just 2 weeks notice. Crew and truck arrived on time and ready to go. Randy and his whole crew were polite, professional, helpful and hard workers. All items were carefully packed and arrived across the country complete and undamaged. Randy made regular contact to provide updated delivery date and times, arrived within the time frame specified, and his crew quickly and skillfully offloaded our items, put them where we asked, assembled things that needed it, and were on... their way. I don't plan on moving again any time soon, but if I do, or if someone asks I'd recommend these guys in a heartbeat.read more
BlueThe D.
BlueThe D.
23:25 28 Sep 22
The team who moved us were very friendly and incredibly accommodating. They were extremely good at their jobs. I would definitely use them again. The manager who facilitated our move was extremely helpful as well.
Richard R.
Richard R.
19:44 27 Sep 22
Ward was very professional and helped us move from a storage unit to our new house.
JR M.
JR M.
21:33 26 Sep 22
Ray V.
Ray V.
17:41 26 Sep 22
Experience professionals and great coordination. They have made our interstate move very easy and they are great value for the price. They care about your personal belongings, delicate household items, and made suggestions on how to make our move practical and easy.Starting from Jaden and Nick to Donna and Fernando, they were all great to work with during this trying episode in our lives.Ray V
RANDALL G.
RANDALL G.
14:56 22 Sep 22
Maha P.
Maha P.
21:04 16 Sep 22
Our staff has been in their storage in San Antonio for over 30 years. Over the years they have been responsive and took a good care of our stuff. Few times we had to go into their facilities and get rid of items and they were very helpful.We finally decided to move our staff from San Antonio as we returned back to US from overseas, the team was extremely helpful in scheduling the delivery. The Truck driver was very professional calling and texting to let me know of the arrival time. He and... the team arrived on time and they were very professional and worked hard to store our stuff into another storage unit in VA. My husband and I had a very pleasant experience much better than what I was anticipating or expecting. I would recommend the company and the team. Thank you very much for making our experience pleasant and smooth considering we have close to 12000 Lbs.read more
Vincent C.
Vincent C.
14:50 15 Sep 22
Whittney W.
Whittney W.
13:10 13 Sep 22
The quality of service hands down is the best 👌
Craig N.
Craig N.
17:43 07 Sep 22
Best movers I ever moved with! They were on time and kept everything safe secure with my move across country! Highly recommend and plan on using again in the future.
phillip N.
phillip N.
20:08 25 Aug 22
Roxcy M.
Roxcy M.
17:27 22 Aug 22
HWS H.
HWS H.
16:31 22 Aug 22
Alan M.
Alan M.
19:00 16 Aug 22
From planning to scheduling , to packing, loading and unloading, it was extremely professional and well organized. They definitely are as good as their ratings suggest
Michael
Michael
15:28 11 Aug 22
Carlos did great in making sure we were taken care of. Delivery went well. Thank you!
Carlos Miranda G.
Carlos Miranda G.
14:29 10 Aug 22
I work for this company good company to work for good people always willing to help you out
Tamara M.
Tamara M.
03:35 10 Aug 22
The guys that packed and moved us were so kind, hard-working, and professional. They were fast and very respectful of my home and belongings! Thank you Ward North American for a great moving experience!
Carlos S.
Carlos S.
23:26 06 Aug 22
James and his crew were beyond professional. He consistently made sure our needs were met, was proactive in the packing and unpacking process, which made the whole affair very efficient. His demeanor was courteous and respectful; he was mindful of the inherent value of items and took extra steps to take care of them. For example, he recognized a desktop as having been custom built and packed it with extra paper in its own box to prevent any damage.I have done four military moves now and this... is the first where nothing was lost or damaged. It was also the first where I had consistent contact with James.My home was secured from point A to point B, and it was one less thing to worry about.read more
Jennifer S.
Jennifer S.
20:40 29 Jul 22
elouise S.
elouise S.
12:52 27 Jul 22
Receiving staff was very friendly, was unloaded in like 10 mins or less
Jennifer W.
Jennifer W.
20:11 11 Jul 22
I would give them 3.5 stars. I engaged North American based on my relocation experience in 2017. I had a great experience back then. Unfortunately, I was disappointed this time: 1) did not meet the delivery window and 2) several damages to my household goods/furniture (e.g., floor lamp was broken, back panel of the armoire was broken, head board legs were broken, etc.). The driver who delivered the household goods to my new residence noticed the damages, he glued the head board so that I could... have a bed to sleep on.However, I did have a good move coordinator who helped me through the end-to-end process and an efficient claim team.read more
Jeff H.
Jeff H.
15:39 09 Jul 22
Outstanding experience from office to support to kind & professional moving team on both ends of the move.
Jen M.
Jen M.
22:36 01 Jul 22
Every single team member did such a great job with our move. They were fast and efficient as well as very thorough in packing our belongings. The price was also very reasonable and it was great to rely on them. They were also very flexible with us, we had to change our move date a couple times and they were patient and went the extra mile to find crew members that could be available to move us.
Jeff B.
Jeff B.
19:01 01 Jul 22
Great experience all around. Thanks so much.
John R.
John R.
17:47 30 Jun 22
Everything went as planned and the driver, Justin, is a professional through and through!!!!
Eliel R.
Eliel R.
23:17 29 Jun 22
Nicole B.
Nicole B.
14:50 22 Jun 22
This was the smoothest move I have ever done. Jim the estimator was amazing and thorough. Katherine checked in on everything periodically and was super helpful. Our movers Larry and Erik were great guys and did everything quickly and efficiently while also doing it well. I have moved several times in my life, and this was by far the best experience.
clauda paganin N.
clauda paganin N.
18:47 20 Jun 22
We have been moving a lot of times in our lives with and without moving companies. Overseas and in the country. Adam, our driver from Ward North American was the best by far. Superb service. Moving is always stress, but Adam S.helped us to make it a lot less stressful. Thank you for the great job
KevM
KevM
01:06 20 Jun 22
Rickey W.
Rickey W.
23:00 17 Jun 22
Mark F.
Mark F.
23:00 16 Jun 22
Moving can be very stressful! So thankful this team was who helped us move. They made it as smooth and stress free as possible. Highly recommend them!
Julia S.
Julia S.
01:45 15 Jun 22
Thank you, Ward North American for making my move so stress free and EASY! Robert and his partner (James if I’m not mistaken) were quick, professional and polite and they really soothed my nerves that were frazzled at the thought of my possessions being loaded up to be moved to the other side of the US. A million thanks for A+++ service!
Derek C.
Derek C.
14:31 12 Jun 22
Took care packing and moving belongings. Timely and hard working.
luis
luis
04:04 02 Jun 22
Clay S.
Clay S.
19:35 24 May 22
They were amazing. Highly recommend.
Indio Isudaga G.
Indio Isudaga G.
12:36 24 May 22
My place of employment.
Linda S.
Linda S.
19:14 17 May 22
We had a great move out and into storage. Our packers were wonderful. Zeke and Batman were great loading with the crew the following day. Very professional.
lisa P.
lisa P.
19:13 12 May 22
Lawrence P.
Lawrence P.
16:35 08 May 22
Jami P.
Jami P.
15:09 06 May 22
The guys were fabulous!!! Not one item was damaged and the price I was quoted was the price I paid. No surprise charges!!!
karthikeyan m
karthikeyan m
19:58 05 May 22
I recently used Ward North American team for my move from Austin to North Carolina. They provided an exceptional service from inventory, quote , disassembling the furniture, packaging and Until delivery.Everything was as promised and on time. Would recommend it to anyone who is looking for a perfect and stress free move.Special shout out to Sally and Jim for being so detailed in every step.
Icebreaker C.
Icebreaker C.
17:34 05 May 22
kenneth M.
kenneth M.
18:57 04 May 22
Cynthia D.
Cynthia D.
19:58 02 May 22
Great company and we had a great driver/controller of packing. The people they brought to load as well as unload were fantastic. They had someone the very next day put up my piano. Everything looked great so far in unpacking. They were quick to respond to calls and answered all my questions. Would defiantly use them again. This move was from Texas to Florida.
Todd S.
Todd S.
12:51 30 Apr 22
amir A.
amir A.
01:01 22 Apr 22
Keep going guys
Gary T.
Gary T.
16:31 15 Apr 22
Steve B.
Steve B.
16:07 13 Apr 22
Our Driver Mario was absolutely the best, from packing to delivery. He took absolute professional care for our items and worked with us when offloading our items. I would highly recommend Mario as your driver.
Luis A.
Luis A.
00:22 02 Apr 22
Ma Hila's Heart P.
Ma Hila's Heart P.
23:50 31 Mar 22
On a short notice, this amazing moving company was able to not only schedule my move in, but provided over the top incredible service. FIRST: When scheduling, management of this moving company efficiently and quickly were able to schedule my move on the day and time I requested. SECOND: The movers that came out today were very professional and kind and courteous, always asking questions when unsure about what went where, etc. It was obvious that they cared about their work. Being in... the service industry for decades, I know exceptional service when I see it. Congratulations, leadership at Ward North American in San Antonio! Bravo....read more
chuck B.
chuck B.
21:23 25 Mar 22
Ward North American-Houston kept us informed ahead of moving day. Our crew was on time, efficient and organized without being in a rush. They were very patient and and courteous. Difficult to see how the move, from packing thru unloading and set up coupled have gone more smoothly. No hesitation in recommending these folks.
David J.
David J.
22:42 23 Mar 22
Ward provided the best service I have ever experienced. Thanks to driver Shawn and his helpers my load was loaded and delivered without any problems. Will use Ward again whenever I need to move my goods again. Thanks!!!
ebitt7 E.
ebitt7 E.
13:50 23 Mar 22
I had a great moving experience with North American. Randy was awesome. He has lots of experience and was professional. He took great care of my things, was efficient in load/unload, and got my things to my destination across the country faster than expected. I highly recommend Randy.
Douglas H.
Douglas H.
13:31 22 Mar 22
L. I.
L. I.
15:26 20 Mar 22
Great movers and the move coordinator was in contact during the moving process. Definitely recommend.
Janet K.
Janet K.
02:46 17 Mar 22
M J
M J
15:01 14 Mar 22
It was a great experience with Ward North American. The entire process went well from start to finish. The moving crew was awesome. Very helpful and professional. Would definitely recommend Ward !
A J
A J
16:29 28 Feb 22
Smooth and flawless move! Highly recommend! We received prompt, thorough customer service from Paty and her team. Our driver, John, was friendly, efficient, and treated our belongings with immense care. We are so thrilled with this service and will look to Ward North American for any future moves. If you need a professional full-service move, look no further because Ward is the real deal! 😊
Steven M.
Steven M.
00:44 27 Feb 22
Our driver Alex and the crews at both ends of the move were very courteous and professional. They helped make our move as stress free as possible.
Ravichandraj S.
Ravichandraj S.
15:33 15 Feb 22
Vinay K.
Vinay K.
15:41 14 Feb 22
Phil Kirk and his team were exemplary from start to finish. They did everything they could to make our move stress free. All our goods were packed with the utmost care and delivered to our new location without a single damage. I highly recommend Phil and his team to anyone looking for relocation services.
Mark S.
Mark S.
23:29 09 Feb 22
Jim and Sally are great. Could not be happier choosing Ward North American
Sara Giraldo A.
Sara Giraldo A.
17:54 01 Feb 22
They responded quickly and finished the project in a timely manner
Sonal D.
Sonal D.
17:51 01 Feb 22
Traci S.
Traci S.
16:09 31 Jan 22
I have been professionally moved several times. Before this, I never got to pick who moved us due to it being arranged by employers. The estimate process as well as the entire moving process was the best I have had. Nick (estimator) and Ozzy (driver) and team were the ultimate professionals and I appreciate their service greatly. The young lady who packed my kitchen did a great job too. I was highly concerned about bar/wine glasses. Not one item was broken/cracked. I would have given... Ward 5 stars, but there was some confusion/disconnect with the office staff. (They had either entered my origin and destination as the same address or not entered a destination address.) I moved from TX to AZ so this caused confusion for the appliance hook up. Also, the office staff was not as focused on customer service as the rest of the folks I interacted with. Overall a good experience.read more
Suzanne D.
Suzanne D.
19:54 26 Jan 22
Sylvia G.
Sylvia G.
22:23 24 Jan 22
Very nice and organized
Sylvia G.
Sylvia G.
22:21 24 Jan 22
Awesome
Chris R.
Chris R.
18:40 24 Jan 22
Erick Alexander O.
Erick Alexander O.
19:21 17 Jan 22
Have been using ward for years through my company. Made a personal move and trusted no one but Ward to do it. Always reliable!
Amir A.
Amir A.
20:05 16 Jan 22
Is little slow but professional
amir A.
amir A.
00:09 14 Jan 22
Is ok but be careful with lady on front desk...
Michele O.
Michele O.
20:07 13 Jan 22
Moving can be very stressful, especially across the country. Ward North American made it easy. The driver ( Vinny) assigned to our move was amazing! He has 40 years of experience and was great every step on the way. We also had an amazing crew that packed us up, Steve, Chris and Raul were the best. All of them were very professional. They were courteous and a pleasure to be around.Vinny was also great with the timely arrival at the new house and the unload. The team he had to work it... was very professional, too. I highly recommend this companyread more
Robyn J.
Robyn J.
16:46 12 Jan 22
Kirk F.
Kirk F.
19:16 11 Jan 22
Moved from Texas to Illinois. Packers and movers were on time and very professional. Our truck driver was very customer focused leaving no question unanswered and no vagueness in any response. Couldn't have gone better.
Linda B.
Linda B.
18:40 04 Jan 22
Very reliable, courteous and you get what you paid for, dependable delivery and responsible handling of your items. Thank you.
Jimmy T.
Jimmy T.
16:23 01 Jan 22
Very friendly and professionalSean and Brendan were both extremely friendly and efficient with our move. I would highly recommend them to everyone.
JuanC17 P.
JuanC17 P.
00:26 29 Dec 21
Scott L.
Scott L.
21:31 28 Dec 21
Mitchell C.
Mitchell C.
23:06 24 Dec 21
J H
J H
19:31 23 Dec 21
Excellent service on my long distance move! Very competitive pricing too! Thanks so much!
michael R.
michael R.
22:30 20 Dec 21
Good service, on time delivery
Nancy K.
Nancy K.
12:06 17 Dec 21
I contacted 3 major movers for my move from Dallas to Pittsburgh. Ward North American was the only one that responded. They kept me updated throughout my move. Both the loading crew and the unloading crew were friendly and professional. I will use Ward NA for all of my future moves, whether cross-country or local.
Jim D.
Jim D.
19:18 16 Dec 21
Scott M.
Scott M.
16:08 13 Dec 21
Just finished a full moving project with Ward from Austin to Nashville and can’t say enough great things. Excellent service from the initial scoping to final delivery. The whole team was wonderful and I would recommend the Ward team to anyone facing a new move.
BKNY75
BKNY75
14:17 13 Dec 21
Mike
Mike
23:03 10 Dec 21
Nice employees
James S.
James S.
22:19 10 Dec 21
Amazingly positive experience
Aldair R.
Aldair R.
17:07 06 Dec 21
very Good👌⭐⭐⭐⭐⭐
Marcus E.
Marcus E.
15:54 01 Dec 21
This was our first time hiring professional movers, and I must say that if we ever move again, I am going back to Ward for their services! They took the time to carefully wrap all of our items and make sure that everything safely got to our new location in one piece. The ENTIRE crew were very humble, helpful and professional. Hands down, great experience with Ward and highly recommend.
Steve B.
Steve B.
16:29 29 Nov 21
The movers were on time, professional, and took great care with our possessions. unloading was quick and easy. Paperwork and inventory were handled properly. From dispatch to final delivery, communication was great.
John L.
John L.
04:31 24 Nov 21
This was a great experience. The movers were friendly, careful, efficient, and accommodating. And the price was very reasonable.
Jim C R.
Jim C R.
19:55 23 Nov 21
A great crew that were punctual, but more importantly, they took exceptional care of our furniture and possessions. We could have not imagined a better crew. Also they were very friendly, personable, and efficient.A wonderful experience that made the entire moving process a pleasure.
Teri R.
Teri R.
19:21 23 Nov 21
Ward North American has moved us twice in the past several years. Their moving teams are fabulous. They pack quickly and efficiently. Zero damage upon arrival. The drivers are great, especially Rick. I highly recommend Ward for your move!
NANCY A.
NANCY A.
21:14 22 Nov 21
They were honest and professional. We had a big job but never a complaint.
JARDONA W.
JARDONA W.
15:35 22 Nov 21
The Adams F.
The Adams F.
23:23 12 Nov 21
Amaaaaaaazing!
super M.
super M.
23:20 10 Nov 21
Tim W.
Tim W.
15:25 10 Nov 21
Jamie J.
Jamie J.
20:01 14 Oct 21
I moved with Ward North via a relocation. They were the best part of my move, being very responsive and did a great job packing and moving our items.
Sylvana O.
Sylvana O.
19:19 14 Oct 21
I was more than satisfied with the service I received from Ward North American - Garland.When the movers arrived, conditions were less than favorable, as there was already another van line unloading at the address. But Kelley immediately began unloading. The space he was allotted was small but he did an excellent job of utilizing what was there. Again, Kelley was great. He knows his business and it shows.
Chris H.
Chris H.
22:09 13 Oct 21
Heather L.
Heather L.
14:52 13 Oct 21
Communication was great, and everything went very smoothly. The driver, Frank, was outstanding— professional, friendly & very prompt. Unlike some of the horror stories I have heard from friends that recently used other moving companies, this was an OUTSTANDING experience from start to finish.
james F.
james F.
22:39 08 Oct 21
The prep for the move was great. The packing crew did an exceptional and expeditious job. The moving crew loaded my belongings professionally and quickly. The driver, Jimmy, got my shipment from San Antonio, Texas, to Fresno, California, in five days. The only problem I had was with unpacking my belongings. Unpacking is expected to occur after one week of the delivery of my goods. The moving coordinator did help me with getting my unpacking of property as soon as she was able. I would use this... company again, should I decide to move.read more
Jake S.
Jake S.
13:35 06 Oct 21
Dennis M.
Dennis M.
18:33 27 Sep 21
Emily M.
Emily M.
16:56 27 Sep 21
Candice S.
Candice S.
15:21 20 Sep 21
Anthony (Toni), Rocio, and their crew were EXCEPTIONAL! If I could give 100 stars I would! From the beginning, Toni was pumped to get moving, kept a positive attitude throughout the whole process and kept his team motivated. This crew NEVER stopped moving. They were efficient, careful with my items and courteous.The crew wrapped and packed everything carefully, disassembled furniture, while Rocio inventoried EVERYTHING from my dresser to my broom. Toni, then arranged it carefully in the truck... and was drenched with sweat by the end, but still walked up and down the truck ramp with a smile. They didn’t question one item that I wanted to take, but professionally packed it up and moved on. They were thoughtful enough to make sure I had my coffee and personal items left out that I would be needing in the morning and to take with me on my trip. These are the little things that matter 🙂 When they finished packing everything, the blew out the garage and cleaned up all of the extra packing tape, boxes and materials. Not once did I feel they were in a rush to leave. Toni must have asked 10 times if he could do anything else before he was on his way. The best feeling was that I knew they would be transporting my items and they too would be delivering them to my new home. I knew my items were in good hands.Upon delivery of the items, we had developed such a rapport that I felt like family was coming to see our new place! Once again, they had a wonderful crew they knew in Colorado to help them. Rocio and Toni just know how to pick hardworking, kind people. They were on time and ready to get started! I don’t know how they do this hard work, but you can tell THEY LOVE WHAT THEY DO.With my husband already back to work, I was here with my 2 year old daughter that does not stop moving. Rocio immediately jumped right in and helped me throughout the day with her. I wouldn’t have made it through the day without Grandma RoRo (which is the name my daughter created for her in such a short time). Her help allowed me to show the movers where I wanted the furniture and items. It was HUGE. She was so sweet with my daughter and I will always be grateful for her help that day. Moving all in itself is very emotional and stressful and adding a toddler to the mix only makes things harder. Rocio made this day smooth and possible for us. She must have done 30 laps around the townhome with my daughter, then rocked her to sleep!!!!!!!!!! Talk about going ABOVE AND BEYOND.Meanwhile, Toni is keeping his crew motivated and any requests that I made were accepted without any hesitancy. For example, the crew had unloaded a lot of stuff into the garage because we downsized significantly and no where else to put it. I asked Toni if they could clear a place for one car and he responded: “Absolutely, not a problem.” He then spent hours rearranging and configuring these boxes and furniture in the garage to create a space for the car. He did this himself! When he was done- I couldn’t believe it.After the crew left and it was just Rocio and Toni, Toni then continued to help rearrange furniture, telling me he could do this all day! I pretty much had to tell him to go and take a break that he did enough and way too much! He has such an eye for decorating and the arrangement of furniture that he really helped the place become a home.Our experience with these movers exceeded my expectations. It is hard to find hardworking and kind people that you trust. This group is the full package. I can't thank them enough! Keep doing what you are doing!read more
Josh W.
Josh W.
17:32 08 Sep 21
Eric F.
Eric F.
03:20 04 Sep 21
Ward North America handled my move from Houston to Northwest Arkansas and did a fabulous job. We ended up having to change our move date a number of times due to home construction delays and they were very accommodating and empathetic. The driver Irvin (spelling?) and his crew did a wonderful job. They communicated with us well, showed up on time and took good care of our items. Great experience overall and highly recommend.
Theresa W.
Theresa W.
16:19 03 Sep 21
The team, from initial assessment through the packing and loading, were tremendous and exceeded my expectations! I was given a recommendation for the business and would not hesitate to pass on a recommendation to others! Thank you for the positive experience!
Farron K.
Farron K.
22:33 25 Aug 21
We had Ward North American Van Lines move us from Texas to Arizona. Every employee we came in contact with was courteous, efficient and helpful. We are so grateful to all who we had for our move. Thank you one and all.
Donald J.
Donald J.
00:00 24 Aug 21
Excellent professional service from start to finish! Thanks Ward North American!
Seth F.
Seth F.
14:11 20 Aug 21
Movers did an excellent job. They were quick, careful and neat as they worked.
John K.
John K.
20:19 19 Aug 21
They were really great as far as pick up crating delivery and setupWould highly recommend them
Lane H.
Lane H.
16:04 19 Aug 21
They gave accurate and fair assessments of time and money, showed up when and where they said they would, kept us informed, and were completely professional throughout.
Taunja P.
Taunja P.
19:46 14 Aug 21
My packing and moving crew led by Raul were excellent! They were polite, professional, listened and worked hard and efficient. They took a 4-day pack, and into a 3-day pack, load AND deliver! Thank you Raul and Crew!
Bryce S.
Bryce S.
22:24 13 Aug 21
Gary W.
Gary W.
07:23 12 Aug 21
The movers at each end are experienced and professional. The Ward agent in Houston seemed to be new. She was apparently new and made various errors.
Susanne T.
Susanne T.
16:24 03 Aug 21
Well this company needs to stick with the contract they quoted. If the guy adds wrong it's not our fault. Plus there needs to be more communication with the coordinator. When you never get calls back or email returned. If she is to busy hire more people. Plus we should not have to pay for boxes and paper twice. Once when used and then in weight. That should be done in the beginning. We had over 1000 pounds of paper in our weight not including boxes. We had 3 things in a box with 5 lb of... paper? Why? I could go on.read more
Veronica M.
Veronica M.
16:19 02 Aug 21
We recently moved and needed items going to our new address and to our storage unit. The team of 5 guys that moved us was awesome. They were hard working, friendly, professional, efficient, and worked well together. We have moved several times in our lives, but this moving experience was one of the best ones we’ve had. We highly recommend Ward North American and would hire them again.
Albert A.
Albert A.
04:36 01 Aug 21
Marilyn J.
Marilyn J.
22:23 31 Jul 21
Demarre M.
Demarre M.
16:56 29 Jul 21
Ward North American is an All Pro organization! I hired this moving company for a 1200 mile move. I was totally satisfied wih every employee who assisted in cooordinating the move and the emplyees who facilitated the move. Dave, the driver who supervised the packing and unpacking, was awesome.Thank you Ward North American!
Sharyn D.
Sharyn D.
14:57 27 Jul 21
Roderick A.
Roderick A.
17:12 26 Jul 21
Our packers were fantastic making sure everything was packed securely and labeled. The movers came in and did a great job. Only 2 small items kept this from being a 5 star review. I had to initiate all updates with the movers and there was a delay due to a mechanical issue with the moving truck. It still made it within the promised window, so not bad, but not perfect either
Stv M.
Stv M.
00:16 24 Jul 21
Amy B.
Amy B.
14:48 23 Jul 21
Moving no matter how big or small the job is very stressful even under the best circumstances. I was extremely satisfied with every single aspect of my experience with Ward North American from the smallest details to the largest obstacles. I highly recommend choosing them to make your move easier including their packing services.
Maureen F.
Maureen F.
17:45 16 Jul 21
Good experience overall.....Crew very careful and nice. All went well at pick up and drop off.Tami in office very responsive and helpful.I highly recommend this company!!!
JEFF F.
JEFF F.
16:54 16 Jul 21
We have used Ward North American movers for 2 moves and will continue to use them in the future. We had a great move experience. Randy Luehr and Chris McLain did a excellent job. Their communication was great and the move was easy and effortless. Both Randy and Chris were very professional .and hard working. Thanks for the awesome job!
Erin P.
Erin P.
20:04 12 Jul 21
The entire team was very professional and helpful during my move. I appreciated their willingness to answer all my questions, the thorough job of packing, and the efficient way all of my things were delivered. Highly recommend!
Reid D.
Reid D.
20:32 08 Jul 21
Everything arrived that we shipped. Loading and unloading was very easy.
Elliot E.
Elliot E.
00:28 01 Jul 21
WORK WORK WORK
Nick M.
Nick M.
19:28 29 Jun 21
Megan R.
Megan R.
18:28 29 Jun 21
Excellent move. Everything was packed and moved efficiently and without damage or loss of items. My stuff arrived ahead of schedule and the driver was easy to get in touch with and very responsive. Would use again.
suzanne G.
suzanne G.
16:45 24 Jun 21
Ward North American are so professional and affordable! We moved out of state and everything arrived quickly and nothing was damaged . I was really impressed!
peter N.
peter N.
06:13 23 Jun 21
Moving is not my favorite pass time but North American Driver Randy Luehr made it the smoothest it could be. He picks the highest quality skilled crews to assist in packing, unpacking, loading, disassembly and assembly. Great care was taken to protect my belongings as well as my home. Nothing was broken on this move and I can’t say that for other movers I’ve had in the past. Fast and efficientHighly recommend.
Batt H.
Batt H.
15:05 21 Jun 21
This was an absolute top notch moving experience (moving our single family home from from Virginia to Colorado). Randy and his team were professional and attentive, constantly keeping us in the loop with every detail. Randy’s communication is top notch, calling us a week ahead of time and keeping us updated about every step in the packing/moving process. Hard working - yes, professional- yes, meticulous and detail oriented- yes. Honestly could not have asked for a better moving team! Thank... you Randy!read more
Tom S.
Tom S.
17:31 15 Jun 21
Bill S.
Bill S.
02:29 15 Jun 21
Sharon
Sharon
22:39 13 Jun 21
From the start Jayden came to my house and walked room to room as we discussed moving costs and procedures. He was on time and answered all questions. Anthony my driver was great to work with- friendly, funny, great attitude and really good work ethic. Elizabeth from the office was always available and answered all of my calls quickly. She also checked in with me from when my move started in Texas, while in route and once in Florida. Also had great follow up calls from her. Throughout my move... and even weeks after my move, Jayden, Anthony and Elizabeth were available to me. A level of trust and support was felt with North American and this was important to me during this time of selling a house, buying a house and the out of state move. High praise to these folks with North American!read more
eva joy E.
eva joy E.
20:06 08 Jun 21
Jim L.
Jim L.
19:56 08 Jun 21
Everything was done excellent, and all of the workers were tremendous.
Dimas A.
Dimas A.
15:29 04 Jun 21
We are very pleased with the service provided by Ward NAM. Even though they were not the lowest bidder we still choose them as we had used them before in 2016. They were on top of it throughout from Matt who came to made the survey to Rebecca on the office and finally to the crew that came to pack and load all of our belongings. Roger Suarez and his crew did a fantastic job on accommodating and adjusting to our demands, within the business constraints, in a very educated, cordial and... professional manner. Always on time. We couldn’t be happier with the service rendered by the whole team at Ward.read more
Kelly C.
Kelly C.
20:55 02 Jun 21
I’m halfway through my move. I had a team, led by Andy (who is fantastic!) pack and move me from Chicago into storage in Houston while I’m having a new home built.Every single person on the crew over 4 days just had incredible attitudes and were very hard working!I’ve moved many times, and this crew was exceptional. Hoping I get the same guys when my house is finished!
April L.
April L.
13:35 01 Jun 21
We recently relocated across the state and the team at Ward North American were wonderful! They took care of everything and were very organized. They made our move a success!
john S.
john S.
00:46 31 May 21
The driver James and his team did a very good job delivering our goods from storage in Atlanta. I really appreciated James extra effort and going with me to purchase a bed frame that was damaged while in storage by the Coleman Allied.team.In the future I will use North American and will never move with Coleman Allied
ace 2.
ace 2.
17:13 29 May 21
Driver and crew were courteous and careful in packing, loading and unloading. The driver was able to make the delivery in day 3 of a 12 day delivery spread window. Great timing for an 1,100 mile move.
Keith P.
Keith P.
00:51 28 May 21
Adam G.
Adam G.
19:25 27 May 21
Elizabeth W.
Elizabeth W.
15:07 25 May 21
Thomas G.
Thomas G.
07:27 25 May 21
Extremely nice people
Rebecca T.
Rebecca T.
19:11 24 May 21
Andy and his crew were great, as was our coordinator Jennifer. We move out of state every couple years and always prefer to use Ward.
dena K.
dena K.
15:26 20 May 21
Allison H.
Allison H.
00:16 20 May 21
Our team went above and beyond to ensure the ease and success of our out-of-state relocation. There was clear communication and follow up from start to finish. We encountered an unexpected delay and it was only with the help of key lead individuals, Cassandra and Randy, that we were able to come to a quick resolve.We couldn’t have asked for a better experience.
Martha W.
Martha W.
14:14 19 May 21
From the very first encounter to the final move in, Ward exceeded our expectations. We lived 60 miles from San Antonio and Jaden came out to give us an estimate. He was courteous, professional, knowledgeable and personable. We immediately felt confident with this company. They did everything they promised and kept us informed throughout the process.Our driver Alex was amazing. He arrived on time and he and his crew treated us and our belongings with the utmost courtesy and professionalism. He... informed us along the way of his arrival date and time and arrived at the promised time. The unloading process went smoothly and his crew on the receiving end worked efficiently.We could not have asked for a better experience! The Ward team relieved our stress and made this move the easiest we have ever experienced. We will definitely use them again.We appreciate all of you at Ward!!!read more
James H.
James H.
15:42 06 May 21
Martha C.
Martha C.
13:33 06 May 21
Jessica M.
Jessica M.
13:17 06 May 21
Very professional, friendly crews. Punctual and great at communicating all aspects of the process.
Michael T.
Michael T.
21:48 05 May 21
Kristy K.
Kristy K.
23:52 03 May 21
Very easy to schedule my load/move/unload when needed. Driver called me day prior to confirm arrival time, very prompt. Entire team with him was professional and did an amazing job. 100% of our items arrived safe and sound, no damage and delivery/unloading went just as well. furniture and all items were wrapped/loaded with care. Would absolutely reccomend/use again.
Jane K.
Jane K.
20:36 29 Apr 21
Nick G
Nick G
18:00 28 Apr 21
Excellent work by the entire Ward team. Will use again.
Gene H.
Gene H.
19:13 27 Apr 21
RK S.
RK S.
14:54 26 Apr 21
The services of Ward North American were very timely and complete. The driver (Carlos) showed up on schedule at both origin and destination and kept us well informed. Both our estimator (Jaden)and move coordinator (Elizabeth) were thorough and professional. The unpacking crew in NC were great and went "beyond the call." The packing crew in Texas was generally very good. However, their improper packing of an antique roll-top desk and antique spindle-leg table resulted in significant damage.... Overall, on a scale of 1 to 10 (10 being the best) we would give everyone a 10 except for the packing crew which would probably deserve only a 8.read more
Judy H.
Judy H.
02:26 22 Apr 21
Ward North American provided moving services for my household items. I was very pleased as they were very efficient and professional. They handled my items well and securely wrapped all furniture. Overall, excellent services.
Sandra J.
Sandra J.
14:49 17 Apr 21
I've moved many times while I was in the Army, but none compare to this experience. Mark, Tami and Antonio are THE BEST! From the initial pleasant walk-through of my apartment with Mark and all of his great advice for preparing to move, Tami's abundance of patience and professionalism with all of my issues and changes, Antonio's easy-going, professional and quick packing... I'LL NEVER CHOOSE ANYONE ELSE IF NEEDED!! The best part was the delivery of my things to my new address. On time,... professional, good-natured, quick and...NOTHING MISSING OR BROKEN!! Save yourself the headache and choose WARD! They won't let you down. THAT'S A FACT!! Thanks and many blessings to Mark, Tami and Antonio! I greatly appreciate each of you.read more
Crystal H H.
Crystal H H.
19:26 16 Apr 21
Great people
Alexander H.
Alexander H.
19:49 14 Apr 21
I did an international move with an affiliate of Ward North that partnered with them domestically in the US. I thought they did an excellent job with that delivery and everything was well handled and the team was responsive, so I moved with them again domestically for a smaller move. They did a great job then as well. I’d be happy to use them again in the future.
Rebecca S.
Rebecca S.
22:26 07 Apr 21
Really great individuals to work with, thank you 😊
Deon T.
Deon T.
18:08 07 Apr 21
We had an excellent experience all around with Ward NorthAmerican. From the beginning with timely estimates and help from Jaden, to Elizabeth and Jennifer in the office. The actual move, handled by James with Jason and Jose was quick and careful. Our belongings were delivered by James and Jason again. They did another great job putting things back together and getting it done quickly. Thanks to all!
Susan C.
Susan C.
17:59 02 Apr 21
Ward is a great move partner. Accurate estimate; responsive to my needs and preferences, and very well-organized. Every item they packed was in perfect condition when I unpacked. The thing I like best about them is that they were super efficient and made haste to get my furniture to me in my new home. Great people. Great value.
Patricia W.
Patricia W.
19:50 01 Apr 21
We were very pleased with our move from TX to FL. The best intrastate move in our experience and Ward North American in Houston exceeded all of our expectations!
Rachel F.
Rachel F.
16:13 01 Apr 21
The guys were extremely professional & very friendly. Everything was handled with care and nothing was damaged. I would highly recommend using them for your next move.
Rocio J.
Rocio J.
00:10 01 Apr 21
I am speechless at the hand they gave my neighbor. She lost her husband unexpectedly and her landlord said they had to move because he was selling the house they were in. Without hesitation, Ward sent a crew and truck to help her with her move!! What a blessing!! Thank you so much for blessing my neighbor this way!! God bless you all!
Kenneth E.
Kenneth E.
16:44 31 Mar 21
Judy H.
Judy H.
14:13 30 Mar 21
It was a great experience. I received a phone call the day before telling me what time to expect the movers. On the day of my move, Ward North American arrived on time and put down floor covering and protection for my walls and stair case. The entire move was handled professionally by Michael and Roland. I was very pleased with the level of service provided for loading and delivery of my furnishings.
Tim R.
Tim R.
13:56 30 Mar 21
Ruben G.
Ruben G.
14:01 26 Mar 21
Phillip K.
Phillip K.
23:35 24 Mar 21
Denis M.
Denis M.
13:23 24 Mar 21
I Was moving from Texas to Georgia, the items have been picked up on the day promised, wrapped, and loaded with care. Heidi did a fantastic job walking me through every step by step process updates and reached out back promptly when I emailed for questions. Our items have been delivered in the first 3 days of delivery window. Loading guys in Texas (Louis/Salvador)were great friendly and very professional and fast! Unloading guys in Georgia (sorry forgot their names) have been absolutely... fantastic doing their job! Managed to drive an 18wheeler into apartment complex and out with superb skills! Assembled everything fast and with care! Great service, 10/10 will use them again in future moving needs! Highly recommended!read more
Paul M.
Paul M.
12:15 23 Mar 21
Service was provided as advertised
Terrance Van Den B.
Terrance Van Den B.
22:21 22 Mar 21
Their customer service was outstanding. Dave the driver was great. We received personal communications on the progress at all stages.
Alejandra Santiago T.
Alejandra Santiago T.
17:23 19 Mar 21
Moving out of state was much easier and leas stressful by using WARD and their services. They were always on time and maintained communication with me throughout the whole process. I would recommend their services for out of state moves.
Sean E.
Sean E.
14:11 19 Mar 21
I hired Ward North American to move my family from Katy, TX near Houston to Oklahoma City. My sales rep Olech, moving coordinator Heidi, and driver Wayne all did a fantastic job with my move. My family and I were extremely happy with the process. This is my third interstate move with a North American franchise, and I would definitely recommend Ward North American to anyone who is considering a relocation move.
david S.
david S.
21:21 18 Mar 21
Russell P.
Russell P.
19:06 18 Mar 21
Katherine M.
Katherine M.
05:00 17 Mar 21
Our driver, who loaded the truck and drove it more than 2,000 miles to our new home, did a fantastic job. Careful, attentive, and friendly, he stayed in touch with me along the drive, unloaded quickly and carefully. Our things arrived in great shape. Excellent service and fair price. Highly recommend!
colleen S.
colleen S.
14:52 16 Mar 21
I will definitely use Ward Northern American for my next move. They were very easy to work with and very professional. Easiest move I’ve ever been involved with.
Christie K.
Christie K.
02:31 12 Mar 21
Great company made my move way easier!
Lee S.
Lee S.
19:30 11 Mar 21
We recently did a local four bedroom home move and Ward North American did an outstanding job. This was our 11th move and by far this was the best moving company and experience that we have ever had. Their crews were careful, kind and efficient and Ward worked with us on the schedule and were so flexible.You will not be disappointed if you choose Ward North American!!
Chad B.
Chad B.
15:40 11 Mar 21
Rone L.
Rone L.
19:37 10 Mar 21
Curt H
Curt H
03:17 09 Mar 21
Lee H.
Lee H.
17:03 08 Mar 21
Israelbenyah J.
Israelbenyah J.
19:45 05 Mar 21
brian W.
brian W.
18:28 03 Mar 21
Tony and Gina (drivers and local coordinators) are amazing, thorough, personable, attentive, and careful. This is the 2nd time to use the same team, and we only the company because of them. They treat each item like it is their own.And the local contractors for crating/uncrating, e.g. Mr Tubb, was another diamond for us.
Francis A.
Francis A.
20:06 01 Mar 21
Great communication both prior to pick up and prior to delivery. The driver, Wayne, and his crew took great care of my furniture. They were awesome.
Becca M.
Becca M.
15:33 01 Mar 21
Ward North American did an absolutely incredible job. We hired them to pack and move. Juan and his crew were friendly and hard working. They truly went above and beyond for us, paying attention to every detail. They were meticulous in their packing and took great care of our things. Moving is hard, but they made things so much easier for us. Highly recommend.
Bruce D.
Bruce D.
02:22 28 Feb 21
They were very professional, and paid attention to detail. I would highly recommend them to anyone who needs this service.
Mike L.
Mike L.
20:44 22 Feb 21
I read reviews for dozens of moving companies, and I know it’s hard to know for sure if someone has an axe to grind, or if perhaps people are writing fake reviews so I’ll try to be thorough in the hopes it might help someone make an informed and accurate decision.This was my first time using movers and I was stressed about the process. I moved from San Antonio to Seattle and Ward was an immense help. I wasn’t moving much, a one-bedroom apartment worth of stuff, so my experience might be... different from someone moving an entire house but my experience was great. The movers came on time, packed up my stuff efficiently and fairly quickly considering how much effort they put into securing everything.I also received constant updates from Ward about the status of my delivery, and even though it was delivered two days past the delivery window they kept me updated throughout the whole process. Delivery day also went smoothly, the movers were done in about an hour and nothing had broken or gotten misplaced.Moving is stressful, there is no guarantee that someone else’s experience will be the same, but after using this company I would trust them again.read more
Fredwin D.
Fredwin D.
17:39 22 Feb 21
Jim C.
Jim C.
18:36 19 Feb 21
Best move ever !!!! The moving team was efficient, safe, and did the job with excellence.
Cherie H.
Cherie H.
22:08 17 Feb 21
Great, professional service! Everything arrived in great condition.
SATELLITE W.
SATELLITE W.
22:52 14 Feb 21
Great place
Andrea P.
Andrea P.
00:54 14 Feb 21
Great people!
Mark S.
Mark S.
01:52 11 Feb 21
Ward North American provided excellent service. The original quotation was done via FaceTime which was great considering the COVID circumstances. I received the quote within a day and it was clear and competitive. The loading and packing crew were professional, courteous, friendly and efficient. My belongs were kept in crates in storage for 3 months and nothing was lost or damaged. As good as the loading crew was, the unloading crew was that and more. They called off every box/item on the... way in so we had an accurate count of everything. They turned all boxed with the labels out. That’s the first time in many moves either of those that happened and it made the packing process much better. So, if you are looking for an excellent moving company I recommend you use Ward North American.read more
TALEA A.
TALEA A.
17:19 03 Feb 21
They were great workers. I highly recommend them for any kind of move you need. They were extremely helpful and professional at all times. The only thing they don’t do is pack things for you which was fine for us we already had everything pre packed. Highly Recommend!!!!
Brittany M.
Brittany M.
18:50 02 Feb 21
The team we worked with was out of San Antonio and they were awesome! We were moving an entire office building and they knocked it out of the park the entire time. They worked together so well. We will certainly hire Ward North American if we have future moves.
anthony O.
anthony O.
17:29 02 Feb 21
Hispanic C.
Hispanic C.
18:00 28 Jan 21
We had a fantastic experience with Ward North American with our office move! They helped take care of everything, from the packing to the move and putting excess items into storage. Communication with Enrique was excellent and timely from beginning to end, and Gerald and the moving team were professional and efficient. The entire process was smooth and painless and we look forward to working with Ward again the next time we move!
Glenn R.
Glenn R.
17:57 25 Jan 21
Ward NorthAmerican did a fantastic job for us from beginning to end. Called on a Monday Roger came to our home Tuesday inventoried what was to be moved and had us a quote by Wednesday. After reviewing all of our options we decided to use Ward N.A. Heidi was our move coordinator and set the move up for that Friday (2 days wow). Was told movers would be there between 8am & 10am and they were there at 8:15. Their names were Matt and Hector very nice and very professional. All social distance... protocols were observed. Carpets were placed on floors and padding placed on door jams to protect from damage. The even took a desk apart so it wouldn’t get damaged. Had everything loaded in 3 hours and moved 150 miles unloaded put back together and on their way by 8pm. Great service, reasonable price and just all around good team work would use them again in a heartbeat. Thanks guys.read more
William W.
William W.
23:41 18 Jan 21
Moved from Houston to Florida they did a great job loading and uploading in 3 days
Danny C.
Danny C.
16:15 18 Jan 21
I was blown away by the care and attention I was given for a small local move. When I say local, I mean *local* - we moved our stuff into a storage pod for a home renovation project. The guys showed up on time, with a great mood, and tons of energy. They did exactly what we had hoped they would do and always did it with smiles on their faces. The guy leading the crew must be a Tetris master... it's amazing how to they fit all our stuff into one small space! I'm definitely hiring this company to... unpack everything as well as to help us any time we move in the future. Thank you!read more
Kyle B.
Kyle B.
17:50 16 Jan 21
Cynthia W.
Cynthia W.
16:32 14 Jan 21
Leslee W.
Leslee W.
18:51 11 Jan 21
John J.
John J.
18:10 11 Jan 21
Kevin H.
Kevin H.
16:14 07 Jan 21
Mark A.
Mark A.
00:07 06 Jan 21
Wishkalide P.
Wishkalide P.
17:13 30 Dec 20
Vince
Vince
19:02 29 Dec 20
I expected a door to door move on the dates requested and I received what I requested.
Terresa H.
Terresa H.
16:48 28 Dec 20
Great place
Andy C.
Andy C.
17:57 17 Dec 20
Isaul C
Isaul C
18:40 11 Dec 20
David B.
David B.
21:00 09 Dec 20
Chris B.
Chris B.
00:27 09 Dec 20
Everyone in the Ward North American organization, from our salesperson, to our moving coordinator, packers, movers and driver, were punctual, courteous, professional and followed through. These guys are good (and competitive).
Charles Z.
Charles Z.
00:18 08 Dec 20
Willie, James, and Rafael helped out with my PCS move. They were fast, careful, polite; this has to be the easiest move I have done in the last 8 years. Thank you!
Sarah K.
Sarah K.
23:46 26 Nov 20
There were many miscommunications between their home office and the movers- for instance we ordered three TV boxes at the initial walkthrough, and the movers only showed up with one. They also took apart our furniture and did not put them in a marked box, so we’ll have to completely unpack to find integral items. The movers were fantastic, but the company policies and procedures leave much to be desired particularly in a long distance move.
Mark C.
Mark C.
20:07 25 Nov 20
Price was competitive and this company actually sent someone to look over what was to be moved so there would be no surprise (and there wasn’t). Movers arrived on time to pack up and worked diligently to get everything done in a day. They were on time on unloading day as well and were very patient as we determined what room the various boxes needed to be placed in. They unloaded everything and were gone by 4pm. They worked their tails off for sure. I’d recommend Ward North American to anyone... and would use them again if neededread more
Eric M.
Eric M.
23:23 24 Nov 20
Great service at both ends of move from Texas to Florida. On time, quality packing/unpacking and early delivery. Price as quoted with no adjustments.
Monica M.
Monica M.
20:31 12 Nov 20
Wes and Sam were amazing. They got here I was losing my mind and they took care of everything. They had to take apart some furniture to move is and not a scratch!!! I LOVE this company. Everyone there has been awesome!!!
shaunte R.
shaunte R.
20:04 06 Nov 20
Mike P.
Mike P.
14:20 04 Nov 20
Sheldon W.
Sheldon W.
22:26 30 Oct 20
Needed to move from Houston to Chicago within a week and they were SUPER helpful and responsive! I get weary with movers because of stories but all my stuff made it from storage and they were able to put everything together and always communicated with me throughout the process.
David L.
David L.
18:20 29 Oct 20
Christopher D.
Christopher D.
16:44 23 Oct 20
Great people
Robert B.
Robert B.
20:07 16 Oct 20
By far the easiest move I’ve ever had to make, from my end, because these folks packed and delivered all my items for an in-state move three hours away within 48 hours. Great, great services. I can’t begin to thank them enough!
Randall K.
Randall K.
02:44 15 Oct 20
Very good service. Took time to explain everything in detail. Were very timely. All my goods showed up in great shape.
Matthew G.
Matthew G.
22:43 02 Oct 20
Hannah E.
Hannah E.
14:41 02 Oct 20