Customer Testimonials and Reviews | Ward North American
COVID-19 Statement ▼
Ward North American moves more than furniture, we move lives and families. Our company culture, built on a mission to care
for our customers, employees and drivers, guides us at a time when we are mutually challenged by the COVID-19
Our warehouses in Texas are open and fully operational. We are continually monitoring developments
and following the guidance published by the Center for Disease Control and Prevention (CDC) in all facets of our
operation. Ward North American employees and drivers who are interacting with customers in their homes or place of
business are receiving ongoing guidance, instruction and support to enable them to execute their work while protecting
themselves and those around them.
Ward North American remains focused on delivering a high quality moving experience to our customers, while committing
ourselves to protect the health and safety of our employees, drivers, customers and the general
Tony and Gina (drivers and local coordinators) are amazing, thorough, personable, attentive, and careful. This is the 2nd time to use the same team, and we only the company because of them. They treat each item like it is their own.And the local contractors for crating/uncrating, e.g. Mr Tubb, was another diamond for us.
20:06 01 Mar 21
Great communication both prior to pick up and prior to delivery. The driver, Wayne, and his crew took great care of my furniture. They were awesome.
15:33 01 Mar 21
Ward North American did an absolutely incredible job. We hired them to pack and move. Juan and his crew were friendly and hard working. They truly went above and beyond for us, paying attention to every detail. They were meticulous in their packing and took great care of our things. Moving is hard, but they made things so much easier for us. Highly recommend.
02:22 28 Feb 21
They were very professional, and paid attention to detail. I would highly recommend them to anyone who needs this service.
20:44 22 Feb 21
I read reviews for dozens of moving companies, and I know it’s hard to know for sure if someone has an axe to grind, or if perhaps people are writing fake reviews so I’ll try to be thorough in the hopes it might help someone make an informed and accurate decision.This was my first time using movers and I was stressed about the process. I moved from San Antonio to Seattle and Ward was an immense help. I wasn’t moving much, a one-bedroom apartment worth of stuff, so my experience might be... different from someone moving an entire house but my experience was great. The movers came on time, packed up my stuff efficiently and fairly quickly considering how much effort they put into securing everything.I also received constant updates from Ward about the status of my delivery, and even though it was delivered two days past the delivery window they kept me updated throughout the whole process. Delivery day also went smoothly, the movers were done in about an hour and nothing had broken or gotten misplaced.Moving is stressful, there is no guarantee that someone else’s experience will be the same, but after using this company I would trust them again.read more
17:39 22 Feb 21
18:36 19 Feb 21
Best move ever !!!! The moving team was efficient, safe, and did the job with excellence.
22:08 17 Feb 21
Great, professional service! Everything arrived in great condition.
22:52 14 Feb 21
00:54 14 Feb 21
01:52 11 Feb 21
Ward North American provided excellent service. The original quotation was done via FaceTime which was great considering the COVID circumstances. I received the quote within a day and it was clear and competitive. The loading and packing crew were professional, courteous, friendly and efficient. My belongs were kept in crates in storage for 3 months and nothing was lost or damaged. As good as the loading crew was, the unloading crew was that and more. They called off every box/item on the... way in so we had an accurate count of everything. They turned all boxed with the labels out. That’s the first time in many moves either of those that happened and it made the packing process much better. So, if you are looking for an excellent moving company I recommend you use Ward North American.read more
02:24 08 Feb 21
17:19 03 Feb 21
They were great workers. I highly recommend them for any kind of move you need. They were extremely helpful and professional at all times. The only thing they don’t do is pack things for you which was fine for us we already had everything pre packed. Highly Recommend!!!!
18:50 02 Feb 21
The team we worked with was out of San Antonio and they were awesome! We were moving an entire office building and they knocked it out of the park the entire time. They worked together so well. We will certainly hire Ward North American if we have future moves.
17:29 02 Feb 21
05:13 02 Feb 21
10/10 Highly recommended! Ward moved us from CA to TX and it was such a smooth and easy process from start to finish. We’ve moved a few times before and one other out of state move and it was never this simple. Everyone I worked with was very helpful, friendly, and informative throughout the process. Molly, Erika, and Elizabeth helped me get prepared for the move, answered all questions, and updated me throughout the whole process. They really made it stress free. And our driver Mike was... amazing! Our stuff was with him the whole time, which made me feel so much more comfortable than it being passed from truck to truck. They packed some items for us and did it with extreme care. Let them pack as much as possible or anything you’re worried about breaking. Not a single thing of ours was broken or damaged. I was amazed honestly bc it’s a long trip! They arrived on time in TX, actually early :), and wrapped the doors and tapped cardboard on the corners of the walls so they wouldn’t make any scratches or damage anything. I was very impressed by that and it shows the level of professionalism you will get. Rudy helped Mike unload everything and they reassembled, put everything where it goes, and walked with us from room to room at the end to make sure everything was there. They keep an inventory of every item/box they take by numbers, and read them off to you as they bring them in. So you check them off and know nothing was accidentally left on the truck. Amazing customer service. Everything went perfect from start to finish and I will use them for any and all moves in the future!read more
18:00 28 Jan 21
We had a fantastic experience with Ward North American with our office move! They helped take care of everything, from the packing to the move and putting excess items into storage. Communication with Enrique was excellent and timely from beginning to end, and Gerald and the moving team were professional and efficient. The entire process was smooth and painless and we look forward to working with Ward again the next time we move!
17:57 25 Jan 21
Ward NorthAmerican did a fantastic job for us from beginning to end. Called on a Monday Roger came to our home Tuesday inventoried what was to be moved and had us a quote by Wednesday. After reviewing all of our options we decided to use Ward N.A. Heidi was our move coordinator and set the move up for that Friday (2 days wow). Was told movers would be there between 8am & 10am and they were there at 8:15. Their names were Matt and Hector very nice and very professional. All social distance... protocols were observed. Carpets were placed on floors and padding placed on door jams to protect from damage. The even took a desk apart so it wouldn’t get damaged. Had everything loaded in 3 hours and moved 150 miles unloaded put back together and on their way by 8pm. Great service, reasonable price and just all around good team work would use them again in a heartbeat. Thanks guys.read more
23:41 18 Jan 21
Moved from Houston to Florida they did a great job loading and uploading in 3 days
16:15 18 Jan 21
I was blown away by the care and attention I was given for a small local move. When I say local, I mean *local* - we moved our stuff into a storage pod for a home renovation project. The guys showed up on time, with a great mood, and tons of energy. They did exactly what we had hoped they would do and always did it with smiles on their faces. The guy leading the crew must be a Tetris master... it's amazing how to they fit all our stuff into one small space! I'm definitely hiring this company to... unpack everything as well as to help us any time we move in the future. Thank you!read more
17:50 16 Jan 21
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18:51 11 Jan 21
18:10 11 Jan 21
16:14 07 Jan 21
00:07 06 Jan 21
17:13 30 Dec 20
19:02 29 Dec 20
I expected a door to door move on the dates requested and I received what I requested.
16:48 28 Dec 20
19:59 17 Dec 20
17:57 17 Dec 20
16:38 15 Dec 20
Doc was great. The team loading and unloading were professional
18:40 11 Dec 20
21:00 09 Dec 20
00:27 09 Dec 20
Everyone in the Ward North American organization, from our salesperson, to our moving coordinator, packers, movers and driver, were punctual, courteous, professional and followed through. These guys are good (and competitive).
19:05 08 Dec 20
Very pleased with the interaction with the San Antonio Group and with Phil the driver who delivered our small load (1000lbs) to Maryland
00:18 08 Dec 20
Willie, James, and Rafael helped out with my PCS move. They were fast, careful, polite; this has to be the easiest move I have done in the last 8 years. Thank you!
23:46 26 Nov 20
There were many miscommunications between their home office and the movers- for instance we ordered three TV boxes at the initial walkthrough, and the movers only showed up with one. They also took apart our furniture and did not put them in a marked box, so we’ll have to completely unpack to find integral items. The movers were fantastic, but the company policies and procedures leave much to be desired particularly in a long distance move.
20:34 25 Nov 20
Great service. Careful and quick unload of sea container
20:07 25 Nov 20
Price was competitive and this company actually sent someone to look over what was to be moved so there would be no surprise (and there wasn’t). Movers arrived on time to pack up and worked diligently to get everything done in a day. They were on time on unloading day as well and were very patient as we determined what room the various boxes needed to be placed in. They unloaded everything and were gone by 4pm. They worked their tails off for sure. I’d recommend Ward North American to anyone... and would use them again if neededread more
23:23 24 Nov 20
Great service at both ends of move from Texas to Florida. On time, quality packing/unpacking and early delivery. Price as quoted with no adjustments.
Habiba Ghafoor, P.
15:24 23 Nov 20
15:00 23 Nov 20
20:22 19 Nov 20
14:47 17 Nov 20
The men were very professional and polite. Took great care of our items. Great moving experience.
19:56 16 Nov 20
The Ward North American team helped us tremendously to move furniture into our garage and back into their places while we did a small remodel. They were professional, courteous yet fast and efficient and took great care of our belongings. I am very grateful for their hard work and will use them again in the future.
15:50 16 Nov 20
20:31 12 Nov 20
Wes and Sam were amazing. They got here I was losing my mind and they took care of everything. They had to take apart some furniture to move is and not a scratch!!! I LOVE this company. Everyone there has been awesome!!!
19:53 11 Nov 20
23:45 10 Nov 20
22:32 06 Nov 20
20:04 06 Nov 20
00:31 05 Nov 20
Great move. Everything went smoothly and as planned. Definitely will use them again!
14:20 04 Nov 20
21:49 03 Nov 20
Needed some help unloading a moving truck. The team arrived on time and completed the job in about 2/3 the time we expected. Careful, hard working and a job well done! Thanks!!
17:43 02 Nov 20
This company is awesome! Fast, efficient, so professional and agreeable! All went off perfectly, from start to finish!
22:26 30 Oct 20
Needed to move from Houston to Chicago within a week and they were SUPER helpful and responsive! I get weary with movers because of stories but all my stuff made it from storage and they were able to put everything together and always communicated with me throughout the process.
00:58 30 Oct 20
They were so professionally and careful with my items, no matter the size and price. Erika came over and did a quick assessment and provided me with an affordable rate that doesn’t change after the move. She was helpful and responsive along with Liz and the other movers. I highly recommend them for their timelessness, care, and professionalism.
23:46 29 Oct 20
We have moved many times and this move was exceptional - especially on the packing/hauling end. I cannot say enough good things about the people who took care of us because THEY TOOK CARE OF US. Absolutely exceptional!
18:20 29 Oct 20
16:44 23 Oct 20
22:22 19 Oct 20
20:07 16 Oct 20
By far the easiest move I’ve ever had to make, from my end, because these folks packed and delivered all my items for an in-state move three hours away within 48 hours. Great, great services. I can’t begin to thank them enough!
02:44 15 Oct 20
Very good service. Took time to explain everything in detail. Were very timely. All my goods showed up in great shape.
16:17 07 Oct 20
Great crew...very professional and efficient.
15:18 05 Oct 20
I was skeptical and worried about using an out of state service. I had heard so many horror stories about movers breaking your things, holding your items hostage and demanding more money etc., but this company was different from the very first phone call. They were professional, responsive, timely and reasonably priced. All of my questions were answered and they kept in touch every step of the way. The movers arrived and packed up my items with care, loaded and transported them to another... state even arriving earlier than expected ready to complete the job. I was a nervous wreck but they handled it all with grace and smiles. I can’t speak for other companies but if you need someone you CAN TRUST, call these guys. You won’t be disappointed.read more
22:43 02 Oct 20
21:05 02 Oct 20
I have used North American on 4 out of state moves and this one didn’t disappoint. They were flexible with dates trying to orchestrate 2 closings, on time, friendly, reliable, helpful and delivered exactly when they were supposed to. I highly recommend!
14:41 02 Oct 20
21:31 25 Sep 20
Roger’s team was very professional and extremely careful with our belongings. Excellent service. We highly recommend Roger Harrison and Ward Moving North American
18:47 25 Sep 20
23:31 24 Sep 20
Excellent efficient packing and service. Arrived ahead of anticipated date which was welcomed. Nothing broken, everything arrived and in place. Very courteous employees from estimate to delivery and set up. Will definitely recommend
21:11 23 Sep 20
They did a Professional Job from the beginning to the end the Driver Mr Reinaldo Perez went above and beyond his duties to make the delivery of my Move go Smoothly. He showed his expertise by knowing what to do and how to do his job well. The Helper I think his name is Greg he really did a good job unloading the truck and packing it up in the storage shedMost of all Tammy was the one who stayed in touch and did a great job of keeping me informed made my paperwork go smooth. Mr Mark English... wonderful man did a great job. Including the staff who loaded up my stuff at Fort Hood they were awesomeread more
15:36 21 Sep 20
This team was responsible, professional, polite and by far the best value I found. They were safe and respected the current health standards. All of belongings arrived on time and in great shape. I would use these guys again anytime.
17:26 19 Sep 20
They did a great job of moving me and my car to the new location.
16:56 17 Sep 20
My in-laws home, in Lake Charles, was affected by hurricane Laura, the house had severe roof damage and water was pouring into the house. I had called 20 different movers, none of them could help. Roger and his team in Houston were amazing. He was able to work out the logistics and they had a truck and crew in Lake Charles the very next morning, 2 days after the storm. His crew packed, loaded and transported all of their belongings to Houston. They went above and beyond our expectations!
16:19 17 Sep 20
We are very pleased and extremely satisfied with Ward North American! From the first phone call to get our move started, to saying goodbye to our movers, our whole experience was just wonderful! Everyone was very pleasant and courteous, and so professional. They were very knowledgeable about how the whole process worked. Thank you all for taking such great care of us!
22:30 14 Sep 20
Everything went really smoothly and they were responsive and professional.
17:43 12 Sep 20
20:39 11 Sep 20
13:01 09 Sep 20
Madeline Claire C.
16:24 08 Sep 20
John Bradford J.
21:32 05 Sep 20
We just wanted to reach out and say thank you for setting up such an amazing team for our move.The driver, James, was in contact before and during the move, keeping us updated on locations and times. The packers and movers he used were professional and worked very hard to ensure that our items were transported safely. They arrived on time and work tirelessly until the job for the say was completed.The point of contact person, Heidi, was in contact several times to check on the progress and... offer any assistance needed.The pack and load was completed early and that enables us to receive our items earlier at our new house.We will definitely look to your company if the need arises in the future and recommend your office to anyone looking for a moving company.Glad we could work things out to use your company. Thank you for all you did to make that happen.Very appreciative,John & Geraldine Bradfordread more
21:16 04 Sep 20
The two men who moved my items into my home were very professional and nice. They were on time, efficient, hard working and polite. They handled my items with care and respect. They were clean and careful. They were great !!
18:02 04 Sep 20
I've made over twenty long distance moves in my life. The crews that handled my move from San Antonio, Texas to Sister Bay, Wisconsin were the absolute best I've had. Both, loading to take to storage and the crew that drove to Wisconsin and unloaded. They were professional, showed exceptional care with our belongings, very friendly and hard working. There was no damage to our furnishings. I give the crews five stars. The delivery was one day past the range I was quoted but in fairness, it was... less than a full load which had to be coordinated with other distant stops. Additionally, the quote was higher than the actual cost, based on the weight. I had to ask to have verbiage put in the agreement so I would pay for the actual weight rather than the higher amount I would have committed to in the contract..The only other reason I gave four stars rather than five was the lack of responses in a timely manner when communicating, which made it difficult for me to plan my travel and arrange contractors at my new home. Overall, I was very pleased and would recommend Ward North American Van Lines to others.read more
15:57 04 Sep 20
We had to move from Texas to Washington during the pandemic. Ward North American were very professional and responsive, and also considerate and careful about mask-wearing. The sales staff and move coordinator always got in touch with us quickly when we reached out with questions. Every move has complications, and in our case this involved not just coronavirus, but also small residential streets that were difficult to maneuver a van down. The team leader solved our problems quickly and without... a fuss. The moving crew was careful with our belongings, and also friendly. We highly recommend Ward North American.read more
19:52 01 Sep 20
Benny Brenden and Anthony did an amazing job moving me out. They were extremely professional and had a very good work ethic. They walked me through the move process and made me feel comfortable. I would recommend this gentleman, and the company, to anyone who needs to move out of state! Thank you again for your amazing service. -Pat
15:10 31 Aug 20
Very friendly, professional, and courteous. Walid did a fantastic job of coordinating the loaders & un-loaders, and he was right on time for the pickup and delivery of our items. No items were damaged, and everything was accounted for. I would absolutely use this moving service again if I needed to move across country.
22:58 27 Aug 20
12:05 27 Aug 20
Our driver, Zach Martin, and his crews did an incredible job of packing, loading, and unloading. They were professional, courteous, friendly and accommodating. Our coordinator, Jennifer Haynes, was also excellent. She was responsive to changes in scheduling, checked on us frequently before, during and after the move. We were well pleased with their roles in making our move as seamless as possible.
22:56 24 Aug 20
My crew, headed by Roger Cervantes, was excellent. They went out of their way to help me. They had genuine concern for the safety of my items. If I were moving again, I would ask for this crew specifically. Thanks for all your hard work.
11:36 24 Aug 20
Kevin & Kalli H
14:11 23 Aug 20
First class service from start to finish! Our relocation coordinator contacted us immediately following notification of our move. Her communications, both electronically and over the phone, were frequent, relevant, well timed and professional. She made sure we knew, in very clear terms, our timeline, what type of service we could expect, the people that would be contacting us and their phone numbers. Everything happened as she explained with surprising results.James Spradling was our driver... and packing/unpacking team leader. He too was prompt, consistent, courteous, and professional with all of his communications. James and his team arrived on time and clearly explained their plan to pack and load our belongings. The surprising result came when James explained the team was performing exceptionally well and was ahead of schedule. He listened to our situation and evaluated his schedule then proceeded to inform us that he had time within the original schedule to deliver our goods the same day! A true blessing!James and crew drove to our new location, about 3 hours away and across state lines, just after loading. We walked through the new house and, after a brief tour, the unloading began. Yet again James and crew exceeded our expectations! Our belongings were unloaded/unpacked just as we had discussed without incident or damage.I am retired military, 20+ years of service, and have moved 15 times in 25 years. I can honestly say that this particular move was the easiest thanks too this entire team! James Spradling and his crew are definitely the best I have had the pleasure of working with during any of my relocations. If I relocate again in the future, I will choose Ward and specifically request James Spradling to be our driver of choice!read more
22:09 21 Aug 20
My driver, Santos, really went above and beyond. He was extremely helpful and made sure everything was done exactly as I needed it. Price was reasonable for the work done, and I’ll definitely use these guys again for moving services.
Megan Korns R.
02:44 21 Aug 20
23:12 20 Aug 20
On time and professional services. Friendly staff. All of my belongings and vehicles arrived safely.
16:50 20 Aug 20
This was my first time moving professionally and I was really impressed by the job performance! Robert was the main member of the crew and him and his helper took good care of my stuff throughout. I have a little dog and they didn’t mind that she was out playing around the hose while they were packing and counting inventory. My destination was about a 4 hour drive and they arrived on time. Everything was accounted for and in the same condition as it was when it was at my old house. My old house... could not accept a semi truck and trailer so they had to rent a U-Haul and transport it to the trailer which they didn’t mind. My company paid for it, but it has definitely changed my perspective on moving! I’m not sure I’ll do it by myself again, unless it’s within a short distance!read more
04:31 20 Aug 20
Professional, easy to work with . Would highly recommend.
20:34 15 Aug 20
This is the third time I have used Ward North American to move household items. They are consistent in taking care not to damage items, are very professional, courteous and communicate timely. I would not use anyone else.
19:03 15 Aug 20
23:27 14 Aug 20
Super nice people!!!!
21:45 14 Aug 20
18:12 14 Aug 20
They did a great job on my household move.
14:58 14 Aug 20
18:21 11 Aug 20
Best moving company around!
13:04 11 Aug 20
20:17 09 Aug 20
02:18 05 Aug 20
All staff was very courteous and friendly.
00:50 05 Aug 20
21:03 31 Jul 20
I had an excellent experience with Javier and his crew. Everything was decided up front and there were no surprises. Last time I used a different company and things did not go anywhere near perfect as this move. Thank you very much for your excellent service. Denise was very helpful in the process. She checked in with me every step of the way. I would highly recommend Ofelia also.
22:17 21 Jul 20
We greatly appreciate the entire team at Ward North American - from their relocation consultant utilizing technology to survey our house to provide us with an estimate, the move coordinator checking in with us pre-during-post move, to the incredible movers both in Austin and San Antonio who took all the necessary precautions not only for our homes, but for the safety of our health by using face masks throughout the entire process. It can always be stressful moving between cities, however, it... can be even more stressful to move during a pandemic - but, the team at Ward were superb throughout the entire process, and my family and I Thank You.read more
14:53 17 Jul 20
Amazing crew! Joey, Maddie, Michael and Matthew were quick and friendly. They showed up on time and worked hard to get my house packed. Erika was so sweet and accommodating in helping me organize what was being packed and Elizabeth was responsive to every call i made regarding the delivery date. I could not have asked for a better experience on this "last minute" move. With this pandemic, it is hard to find happy, friendly people - Ward has a gem of a crew and should be commended for the... professionalism and friendliness of their entire staff! I will be using them for any moves that come up!read more
21:56 16 Jul 20
The same driver picked up and dropped off the load on time and with care. he was involved in every step of loading and unloading. he made sure that everything was set in the right place and in good condition before he left.
22:51 14 Jul 20
Our mover Fernando was proactive and professional. His timely arrival and his attention to detail during our move was amazing. Thank you for such a great experience and for making my mother’s move a complete success!
19:57 13 Jul 20
The delivery driver was awesome friendly on time communicated well very professional
02:41 12 Jul 20
13:23 10 Jul 20
Great quality move from start to finish. Cassandra our coordinator was phenomenal in helping us get everything lined out. Crews on both ends were great as well. Highly recommend.
22:29 09 Jul 20
20:41 09 Jul 20
We made a cross country move and Ward North America provided outstanding service beginning with our sales person (Jim Swan), inside person (Scarlett Mayberry) and drivers on the loading end (Texas) as well as the team who delivered (Illinois). We also used the storage facility for two months. EVERYONE was professional, efficient and courteous. The whole process was easy and flawless, and less expensive than other moving options we looked into. I highly recommend Ward North America!
15:13 09 Jul 20
They were absolutely amazing, very understanding, fast, accommodating, and great people. I would highly recommend using their service.
01:13 03 Jul 20
Ward North American based out of Houston were hired for my move to New Orleans. They were excellent. They took amazing care in packaging my things as well as delivering them. They were punctual and despite the summer heat did everything expediently. Plus with it being a pandemic, Hector and his partners were very professional and took care to wear masks which was much appreciated. I would recommend them for any move and their price point was unbeatable. Give these guys a raise!
18:49 02 Jul 20
They were the best set of guys to move me. We had alot of fun and they were very professional at the same time. Kept everything neat and tidy and were very careful with our furniture. I will definitely use this company again.
Sibghat Tul L.
17:28 02 Jul 20
Moved from Phoenix to Little Rock. Had a very good experience with them. On time. Delivery on time. Was informed throughout the process. They have a good and professional team. No hidden charges. They include all charges upfront. Definitely would recommend them to anyone
19:02 29 Jun 20
Armando and his crew were AMAZING! This is our first move out of state and is was so stress free with these guys!! Packed us up and unpacked us! Absolutely no damage to anything!! If we do move again we will use these guys!! Very professional and super friendly guys!! From working with the office to the movers we received excellent service!!
21:10 26 Jun 20
From the assessor to the coordinator to the driver and loader I could not be more pleased with the outfit that moved us. Truly the driver Clint and loader Shane were an absolute pleasure to work with. By the way I never intended on taking the lowest bid, but they were the only company who did not pressure is, were the only ones who gave us honest assessment, and we're confident in it. I can't speak highly enough of Ward North American, not Clint and Shane.
16:11 26 Jun 20
The crew was friendly and very professional.
16:30 22 Jun 20
My driver, Rafael, was timely on both ends. Professional and friendly, appropriate with Covid precautions. The price was right. I am pleased.
20:18 16 Jun 20
18:07 16 Jun 20
This is the second time I have used Ward North American to move and am completely impressed! I will never use another company! Movers are professional, courteous and careful!
23:28 13 Jun 20
14:37 11 Jun 20
Totally professional—prompt, courteous, friendly and responsive. Recommend highly. Our driver, Raul, made it happen “as advertised,” pickup and delivery.
18:26 10 Jun 20
The company was fabulous from the estimate, to the packing crew, to the movers. They moved us from Texas to Florida, loaded our belongings last Weds and delivered to us Tuesday! Good company, exceptional employees, would definitely recommend them for any moving services needed!
22:45 09 Jun 20
I was very impressed with the ease of the process. The Ward Team came in and in no time had my belongings carefully packed and moved into the van. Throughout the transition time I received many check in calls from Ward’s to endure I was informed of the timelines. My possessions arrived in great condition and I have lots of glass and leather furniture. I am so glad I chose Ward! It made my move so much easier. Good business that focuses on solid gold customer service.
16:14 08 Jun 20
We moved from Houston, TX to Huntsville, AL. It was a very stressful time for me and my family. The Houston team working under Roger with Ward North American movers was absolutely amazing! Santos and his team were professional and took care of my household items with TLC. They were on time, friendly, polite and packed my delicate items like there own. They were in constant contact with me letting me know what was going on.I 100% would recommend and trust this Houston team to move my precious... cargo any time!read more
14:52 05 Jun 20
21:14 03 Jun 20
Great service! On time and very professional.
13:39 03 Jun 20
21:16 01 Jun 20
Highly recommended! Movers did an amazing job with my items. They were prompt and hard working! Courtney and Roy were professional and easy to communicate with. Mark and Tammy were very courteous and helpful. Would use this company again!
20:51 23 May 20
21:42 19 May 20
Choosing Wards North American for our move from Arizona to Florida was a fantastic decision. We don’t move often, so relied upon reviews to choose three moving companies we received quotes from. Ofelia from Wards professionalism and helpfulness made that decision easy. They also were the least expensive while being the most accurate. All three were close in their quotes.The driver as well as the loaders were also top notch and very professional. If this is the standard for all North American... agents, then it’ll be a simple choice if we move again. Thank you to the whole moving team!! John and Melody from AZ to FL move 05-07-20Johnread more
16:08 19 May 20
21:32 18 May 20
Ward North American recently took care out our move out of state. We have moved multiple times in the past and without a doubt these guys were the BEST! Beginning with Jim, our sales rep, to Scarlett, our service rep, to our driver, Dax, and his crew ...everyone was fantastic. Our moving crew cared for our items as if they were their own. The packers and loaders/unloaders were courteous, professional and did such a great job. If you are planning a move, be sure to call them, you will be... glad you did. I would give them 10 stars if I could, because with Ward North American, Dax and his crew you will definitely get 10 star service!read more
14:46 18 May 20
Movers, driver very courteous, handled our furnishings and boxed items carefully and with respect. Loaded and unloaded in swift time and still they were careful with items, If you are planning a move Ward North American is the only movers you should call!Raymond MutterFt. Pierce, Fl
20:45 06 May 20
My experience with Ward North American was outstanding. Everyone was courteous and professional. They were helpful in every aspect of my move from Arizona to Maryland. All of my possessions arrived in excellent condition. I highly recommend Ward NAVL to anyone in need of a quality moving company.
16:23 01 May 20
Very attentive to getting your move organized and giving options to help save money. We needed extra storage time, too, and where we stored was a big factor in the quote.
01:53 24 Apr 20
00:51 23 Apr 20
In spite of the difficulties and hardships everyone is experiencing in the US, our movers not only met our expectations but solidly exceeded them!We would highly recommend this company to anyone who is planning a move.
15:55 21 Apr 20
18:30 20 Apr 20
The office staff and move crew were extremely helpful from the moment we started the process. I was most impressed with how respectful every single one of the crew was when performing our move. True gentleman with excellent manners and cared for our homes on the load and unload. We had multiple changes we requested at the last minute and it needed to be taken care of in the MIDDLE OF A PANDEMIC no less. We were treated with first class service from every single employee. Highly recommend the... company and will never use another after this!!read more
20:04 17 Apr 20
14:11 14 Apr 20
The crew showed up to start loading on time and made short work of it. They were very easy going and easy to get along with. They were surprisingly quick and efficient. I would recommend them to anyone looking to move.
19:47 09 Apr 20
22:55 24 Mar 20
Made my worst nightmare a smooth experience. Will only use them going forward
21:42 23 Mar 20
21:35 20 Mar 20
15:55 18 Mar 20
17:54 14 Mar 20
16:28 13 Mar 20
A wonderful 10 year experience that has all kinds of opportunities to make money...Great staff... Great group of drivers !!!
02:19 09 Mar 20
20:50 02 Mar 20
20:19 27 Feb 20
15:07 14 Feb 20
The move along with the movers were impeccable!!! I would certainly recommend you to my friends and other acquaintances.
10:06 14 Feb 20
20:39 13 Feb 20
Friendly and Professional
03:19 13 Feb 20
Everyone at Ward North America was amazing. Elizabeth my move concierge and Clayton the driver stayed in contact with me throughout the whole process. My household goods were professionally packed and delivered very promptly by a courteous team of movers. I would highly recommend them for any long distance move. They all exceeded my expectations.
15:32 11 Feb 20
Ward NorthAmerican movers are the best! From the minute they arrived our move was handled with professionalism and quality. The guys that showed up seemed to really take pride in what they do! We will only be using them for future moves!
22:25 28 Jan 20
16:50 16 Jan 20
Ward, was professional from start to finish. Thank you for making our move go smoothly even when we changed the city we were actually moving to.
03:10 08 Jan 20
This was the most coordinated mmoove I have ever had. I have moved a lot, east to wedt, north & southplus overseas. Outstanding is the only word for them. Days set to pack, load, place my car on carrier. all clicked. The car carrier arrived to pick upmy vehicle promptly at 8am on the morning agreed upon. The men with truck to load, promptly at 9amsame morning. This morning at 8am both my car &belongings arrived at the same time 8am.Unbelievable! Fantastic Impressive.... ‼️‼️‼️read more
Ed & Cheri N.
17:48 23 Dec 19
We requested Isaac and crew because they moved our daughter a few years ago and did an excellent job. Once again we were extremely pleased as this crew is professional, courteous and efficient. They treat the premises and household goods as if they were theirs, and go out of their way to ensure that things are done the way the homeowner wants. Downsizing and moving to another state can be difficult at our age, but thanks to Isaac, Andres, Bobby and Issac Jr. we were completely satisfied.This... was our first experience with Samantha and Ofelia who estimated and coordinated everything from beginning to end. They were both great to work with and stayed on top of all of the details.In summary we would strongly recommend Ward North American to anyone looking for a trustworthy moving service.read more
04:40 09 Dec 19
00:04 09 Dec 19
22:59 07 Dec 19
12:41 20 Nov 19
Made a delivery
18:24 18 Nov 19
10:40 30 Oct 19
Amazing people. Excellent customer service. They came in on a non duty day to assist me with my move. Couldn’t be more thankfulAloha, Ray T
12:36 29 Oct 19
Very good job very Curtis. And on time would. Recommend. Yo future movers have a blessed day
11:52 29 Oct 19
22:59 24 Oct 19
Amazing movers! Take pride in their quality work. Always gets the job done. I used to work here.
20:16 23 Oct 19
14:40 19 Oct 19
Excellent people, service and pricing. Cannot imagine finding better.
16:48 24 Sep 19
The team start to finish communicated effectively, and ensured customer satisfaction. The driver (Randy) was professional and kept teams motivated in the loading and unloading process. Very timely and accurate delivery of goods without issues as well.
kevin arthur S.
02:10 21 Sep 19
Please give Town & country overhead garage doors as five star
02:05 21 Sep 19
Tony, Ed, and the team were the best!I have relocated in the past and these guys were by far the best. Very considerate of my home and my belongings in genuinely just great people to work with. Thanks Ward!!
16:28 19 Sep 19
I have had done a few cross country moves and Ward NA has to be one of the best movers around. They provided great service from beginning to the end. The drivers are the best. My driver Andy was punctual and very professional. Andy ensured we had no issues in our move. He knows what needs to be done. The local load/unload crews were also great. The success of a cross country move are the people and Ward NA have great people. Will use them again in my next move.
23:46 18 Sep 19
12:38 07 Sep 19
19:39 27 Aug 19
They are very professional. Our move from Texas to Nebraska was smooth.
19:51 13 Aug 19
Packing day started out rocky but once we were all on same page everything ran well. Rey our driver was awesome. Loading and transport was great.
20:19 09 Aug 19
I don't think they liked my tattoos and my long hair ...but I don't care..they were still nice,I'm still deciding if it's only because they had to be.
23:09 29 Jun 19
Best moving service in Austin Texas and Phoenix Arizona!
22:31 26 Jun 19
17:26 26 Jun 19
I have been moved twice by my company, both times with Ward North American. I would recommend Ward North American to anyone moving. The personnel involved during both of my moves operated with the upmost professionalism and care for all off our goods. My experiences showed me proof of why Ward North American is one of the highest rated moving companies in Operation!
19:24 21 Jun 19
Ward/North American was truly unbelievable! From packing to unloading, they were personable, helpful, determined, and forthright in their plans and execution of everything we asked for before and during the move. I'd book them every time if I could!
13:36 21 Jun 19
Best moving company.
15:37 20 Jun 19
I forget the name of my driver who transported my goods but both the driver and packers did a great job packaging my stuff. All of my important goods arrived intact and not damaged. Communication was good and everything arrived on the day they said it would.
21:48 14 Jun 19
Ward North American made my relocation seamless. They updated me constantly and the items were delivered in the same condition as when they were picked up. I would highly recommend using North American Ward if you’re relocating.
03:49 13 Jun 19
My first contact with Ward through their representative Kollin was informative, helpful, educational, and encouraging.The office communications were generally clear and timely.The packers, loaders, and movers were pleasant, Good natured, and hardworking. And flexible.The cost was incredibly reasonable.I would strongly consider connecting with them again.
20:19 31 May 19
20:46 29 May 19
06:31 29 May 19
Quality, sincerity, and value. They were not the cheapest, but they provide exceptional quality every step of the way. From detailed packing, to great handling of everything, to a fabulous tracking process, timely delivery, with a very nice and professional crew, it's all you'd need. Highly recommend them.
17:47 28 May 19
Great proffesional service, best in the business.
09:23 22 May 19
Ronald Hicks J.
20:51 01 May 19
The best move my wife and I have ever experienced. I highly recommend North American Ward to others. Best price and excellent service.
15:56 30 Apr 19
21:38 26 Apr 19
I had the best experience with my pack job done by Israel Gutierrez and his crew they were very professional and showed that they cared about my furniture. The professionalism really impressed me overall kept his workers moving and made sure that they knew exactly what I wanted and where I wanted it. Excellent service.
19:37 26 Apr 19
11:55 19 Apr 19
16:27 16 Apr 19
Ward Moving Company did a fantastic job in conducting our move from Texas to Nevada. Our Move Coordinator Tami was always available to answer questions and clear up any misunderstandings. Our driver Phil and his staff of movers were very professional. They took time to explain the process and made sure everything was wrapped and packed. In the future, I know we will move again and without any hesitation, I will contact Ward Moving Company for that move.
00:46 10 Apr 19
My husband and I were working with a short timeframe and needed to get our household packed up and moved in under 10 days. Everyone at Ward North America from Ofelia who prepared the estimate, to Jessica who handled the coordinations , to David the driver and his helper Don who picked up our furniture and delivered them to our home in the San Bernardino Mountains were all fantastic!!! I can't say enough about David. I never had to worry about anything. He kept in constant contact with me... from his initial call to set up the load day and time till our good were delivered safely! He is such a polite, professional, gentle soul and someone I felt like I've known a lifetime. To Ofelia, Jessica and Don, you three where just as professional and I can't thank you enough for the why you all handled your positions. Our goods arrived as expected with NO damage or breakage to include the 30 boxes I packed. I am so grateful for this non eventful interstate move experience!I highly recommend Ward North American for your interstate move. I believe you will be just as pleased as my husband and I are.read more
21:56 05 Apr 19
17:00 14 Mar 19
I was a bit shocked by the amount of plastic wrap and tape the packers used upon our arrival at our destination I was thrilled to find no damage tape and plastic wrap very very cheap! The guys were great And very professional! The customer service and follow up on believable thank you all!
Ward North America was amazing to work with. On time and did a fantastic job! Will hire again and again!
20:17 28 Feb 19
A flawless local move!
15:24 28 Feb 19
Consistent communication, friendly movers, and very thorough job
03:02 27 Feb 19
17:03 23 Feb 19
18:04 19 Feb 19
23:11 18 Feb 19
22:28 18 Feb 19
I can’t say enough good things about the crew who moved us from our old home to our new one. After having acquired stuff for over 30 years, we had quite a bit for these guys to pack and move. I wasn’t personally with them when they packed us, though my husband was. I was on the receiving end when they unloaded everything. The entire team pulled together and were so very pleasant. They had great patience. There were times when I would ask them to place furniture in one location, not knowing my... husband had told them to put it in another. They never complained. Once I figured out what was going on I made sure they did not have to re-move any other furniture, though they were willing and able. One of the crew was smiling and singing most of the time, which was wonderful. Another was very allergic to cats. We have many. With red eyes and sneezing, he never complained. And he even made sure there was nothing else they needed to move or adjust before they departed. I will definitely recommend North American to anyone needing to relocate.Pat Stelly, our first contact, was also very professional and always patiently answered our many questions. He was very pleasant to work with.Sincerely,Susie Alversonread more
18:57 07 Feb 19
05:00 16 Jan 19
22:40 21 Dec 18
21:16 21 Dec 18
Always take great care of us.
23:04 30 Oct 18
14:35 05 Oct 18
Nice building, good company. No work for local moves, not hiring for anyone looking for more then 10 hours a week.
03:06 02 Sep 18
We had the BEST experience you could ever ask for with this moving company. We moved half way across the country with 35yrs of belongings. It was HOT in Phx.and we were overwhelmed. Gary stopped by on a Sat. Morn.and helped pack the larger and unusual shaped items. He did not have to do that, we are so grateful he did.Gary was there again on moving day morning,helping us with last minute projects.Their employee Jessica stayed in constant contact with us through the whole process.American Van... Lines delivered a few days later and all was accounted for,Nothing broken. My wife and I highly recommend using Ward moving. We needed their help and they did not let us down!read more
The team at Ward North American is A Class! They recently did my move in the greater San Antonio area and I was extremely satisfied with their customer service, punctuality, price point, and ability to move me under pressure and in a timely manner. They provided me with boxes to pack, a skilled team to load my furniture, and another skilled team to move me into my new home and reassemble everything back to normal. I highly recommend Ward North American for your next move for the price you... can't beat the peace of mind while creating a new era in your life, they must be a part of your next chapter.... C. LeRoy Cavazos-Reyna, MPAread more
22:10 08 Aug 18
Both crews during and pick up and drop off were great! Very professional and reliable. Communication was great also. Always responded to my questions in a timely manner. I’d would highly recommend them.
21:52 03 Aug 18
19:57 28 Jul 18
05:46 20 Jul 18
22:45 19 Jul 18
Outstanding service, very efficient, and great attention to detail!
The team at Ward North American did a fantastic job during our move from San Antonio to Austin Texas! We highly recommend Ward North American!
15:13 25 May 18
Stress-free Move!! These are the nicest, sweetest and most professional movers I have ever known. I didn't have to worry about anything at all! From beginning to end, it was smooth sailing. Thank you, Mr. Jim! Thank you, Johanna! Thank you, Kevin! Thank you, Ivan! You guys were respectful, pleasant and very professional. You all did a fantastic job and I appreciate you so much! GOD BLESS YOU! (Patricia R)
I just moved back to SA from NYC after 24years. I was recommended through a family friend of Ward NA. 2 extremely professional movers arrived 15mins early and were so incredibly efficient!! Kind, sincere, fast and very gentle/careful in unloading my moving truck. If anyone every asked if I could recommend a local moving company. Hands down it would be Ward North American.
I used Ward North American for what I thought was going to be an easy and quick move. My mother had one storage unit, a 10X10 with items from her old home and was moving into a new home after a year. I thought she had sold most of her belongings and had only kept the important items. The day Ward North American was to get her stuff out and take it to her new home, I received a call from the movers saying that the unit was packed to the top and was going to take more trips than previously... planned because the vehicle they had for that specific move was smaller than most of their other fleet. The gentleman I spoke with, a Jason Massiate, was extremely courteous and understanding and told me they would get the job done and not to worry about a thing. My mother said that the movers were extremely patient and polite and was very satisfied with their work. Needless to say, when I'm ready for another move I know who I will be calling. I have heard some horror stories about movers and moving companies so I was extremely grateful for this experience with Ward North American moving company.read more
Ward NA is the absolute best when it come to relocation. From the moment we called to set up a survey, the prompt follow ups leading up to “Moving Day”, the quality of their team, to the post check-in calls we received after our move was complete to ensure all was to our satisfaction. This is a company I would highly recommend and use again.
Had the opportunity to work with this group on a 5 year project. Warehouse crew was organized and professional. Made our install seamless. We had several unique pieces and projects over that time. They went over and above in all cases. Wish I could take them with me on all my projects. Great job Team!!!
My family and I have used this company on many moves and highly recommend them. We have received professional and excellent service on each occasion and will continue to turn to them for future business.
Very professional and made our move very efficient. I would highly recommend this moving company.
20:36 26 Sep 17
Rogelio Gandara A.
05:46 27 Aug 17
13:53 16 Apr 17
14:42 26 Feb 17
Excellent customer service and highly professional movers.
19:36 17 Oct 16
Affordable Computers & Guitars Keller's Flea M.
23:40 27 Sep 16
Second time using North American both moves reasonable exact cost estimate no surprises.Arrived for pickup on time did a good job packing.Arrived with delivery at exact time promised. unpacked and reassembled everything. was the best and easiest I have ever moved
Yes they where a really good company, I was going threw so things in my life where I screwed up but they are a great company. Greg who runs operations is awesome guy. Kevin the owner is a great business man. Ward North American is a great place to work
Need to give a shout out to the boys at Ward North American Van Lines in San Antonio and Dallas. Carl and his helper James from San Antonio packed, loaded and moved our stuff from Cruces to Dallas for storage. They did a great job back in September of putting it all in boxes (teacher stuff and BP stuff). Derek and his helper from Dallas loaded it Monday in Dallas and delivered it to us in Midland today. Everything present and accounted for and in good shape. Thanks for the extra care.....
North American Van Lines, Inc. MC 107012 U.S. DOT No.070851 Texas intrastate moves are hauled under the authority of North American Van Lines of Texas, LLC TxDMV No 0000009188; Texas DMV Phone No. 1-888-368-4689
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