COVID-19 Statement

Ward North American moves more than furniture, we move lives and families. Our company culture, built on a mission to care for our customers, employees and drivers, guides us at a time when we are mutually challenged by the COVID-19 (Coronavirus) pandemic.

Choosing a Mover FAQ’s

Here are some of the most Frequently Asked Questions when choosing a mover. Click on each question to see the answer.

Choosing a mover

Can I negotiate moving costs or get discounts?
Yes, it is possible to take advantage of special moving rates. Some interstate movers offer discounted rates to seniors and students. Be sure to check out if you are eligible for promotional rates or special holiday prices.
Can you provide references and recommendations from local customers in my area?
Check out what satisfied local customers have to say about your shortlisted movers. Consider checking online review forums and sites. You can find local customer reviews by checking the reviews on Google My Business or Google Maps. Read Ward North American reviews on Google.
Do I need an estimate?
Yes. Try to get estimates from at least 3-4 movers for a local move, and 4-6 estimates when making an interstate move. It is advisable to actually have representatives come over to your place to see the items that need moving.
Do movers charge extra for packaging supplies?
Customers may be charged for boxes, tapes, or any stationery movers make use of for your items.
How can I check if a mover is genuine?
Check 3 things – ProMover (AMSA) designation, DOT (Department of Transport) number and MC (Motor Carrier) license. Every reliable mover will be equipped with these three. But don’t be convinced until you check out the DOT on https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
How can I find a good, reliable mover?
Word of mouth is the way to go. Ask family and friends who have availed of moving services and then check them out yourself. Besides, there are many online forums and review sites where you can read about the experiences and recommendations of real users.
How can I make the payment for my move?
Ask your mover if they accept credit card or cash payment or even checks. It is fair to remember that customers most likely have to pay the truck driver before their goods are unloaded at the delivery location.
How do movers calculate the weight of items to be moved?
Movers load the truck with your items and then the vehicle is weight on an officially verified weighing machine. This gives the weight of your stuff.
How long has your company been around in the industry?
As an agent for North American Van Lines, Ward North American has over 40 years of experience in the moving industry. When choosing a moving company, ask the mover if they have just started out or are an established brand. Companies which have spent a long time in the trade usually have more exposure to different moving jobs and are more likely to provide satisfactory services.
How much do movers charge for their services?
2 factors decide the moving cost – weight and number of items, and distance travelled. Today, most movers offer free estimates based on these factors before you book your things with them. They may send a representative to your home to see your items. The actual cost can only be determined on the move day itself. Any insurance you opt for will be added to the total cost. Customers will also need to pay extra for additional services. This applies to interstate moves as well.
Is it better to get estimates over the phone or schedule a home visit?
Be very suspicious of movers who insist on estimates over the phone or email without even taking a look at the stuff. The Better Business Bureau urges customers to ensure movers come for an in-home estimate to avoid getting scammed.
Is it better to pay in cash or by card?
If expert opinion is to be followed, paying in cash is not a good idea since you miss out on a transcript. Your credit card bills and checks are proofs of payment and can be used in case of any payment dispute. Customers are however encouraged to pay cash tips to movers.
Should I take the lowest estimate?
Before accepting any offer, it is usual to compare rates from several movers. Since their prices vary by a standard 15 percent, you will get competitive estimates. This is because they know what it takes to move. Experts say that it is best to avoid service that offer markedly low prices.
What are the important questions to ask a moving business?
Customers may ask a few key things about the business – Have they been in operation for several years or just started out? Who would be in charge of your move – company recruits or contractual staff?
What are the most important things to remember for an in-home estimate?
Two things are absolutely essential – 1) an inventory list of all the items that need moving and 2) features of the delivery address. It is useful to show the estimator all your things around the house, in the basement and in the backyard. Another thing to inform the mover about is the condition of the final location – whether they have to move up stairs or whether the street is broad enough for a large truck and the like.
What cancellation policy do you follow for delayed or rescheduled moves?
It is best to ask your estimator about delays or rescheduling. If your move date changes, ask if they offer free cancellation or charge a fee beyond a certain date.
What do movers charge on an average?
Interstate moves typically cost more than in-state moves. As per the American Moving and Storage Association, the former runs to over $5000 while the latter sets you back by at least $1000. Talk to movers and get estimates from as many of them as possible. There will always be a mover who fits your budget and move requirement.
What does a binding estimate mean?
A binding estimate is the flat cost of moving as per your items, default services and mover charges. If you require special services, for example, packing, or additional small trucks, the total cost may increase. A binding estimate stays valid for 30 days.
What does a binding not-to-exceed estimate mean?
It is an estimate of your moving cost beyond which the mover cannot charge you. This is the cost limit on their service.
Will movers help me unpack at my new home?
It is best to ask the mover if they will assist you in unpacking your boxes. Often movers outsource this to subcontractors. If this is the case, it is a good idea to run a background check on the subcontractor company.
Will movers put other people’s stuff with mine in a shared truck?
If you have only a few boxes, your items will be loaded onto a truck carrying similar smaller moves. In this case, your mover will give you a list of probable delivery dates instead of one. Be sure to be available on those days.
Return to FAQ Index.

North American Van Lines, Inc. MC 107012 U.S. DOT No.070851
Texas intrastate moves are hauled under the authority of North American Van Lines of Texas, LLC TxDMV No 0000009188; Texas DMV Phone No. 1-888-368-4689