Customer Reviews and Testimonials
“Everything with the move went great! Your movers were very professional and were very pleasant to work with. Tina was also fantastic! She was able to coordinate the details of the move well, especially in light of my absence overseas. Thank you so much for being so helpful and for making this move happen so easily!”
“First, I want to thank you for your expert help in what turned out to be our wonderful experience of working with Ward NorthAmerican on our recent move from Sun City AZ to Oceanside CA. Your expert assistance in the initial Estimate and the Preparation was happily courteous, accurate, and efficient. We especially appreciated Ward’s commitment to a specific move-in date. The movers were right on time both at the loading in AZ and the unloading in CA.
Second — and to our initial relief and then our increasing amazement — I especially want to express my compliments, appreciation and gratitude to the moving crew.
In particular, Fidel was just marvelous. He was patient, courteous, careful, considerate, and warm … everything we could possibly hope for in a difficult experience like moving from state to state, but, truthfully, never expected to find! His crews on both ends — AZ to CA — were wonderful as well, very careful with our fragile items (there were many) and very friendly and considerate. In AZ, they kindly left one bedroom intact and cool to help spare our aging, vulnerable dog, a Great Dane. And in CA, they carefully placed each item in its designated spot while (sometimes) waiting for us to make up our minds at the last minute.
I sum, my highest compliments to Fidel and his very well-chosen crew members. I trust you will pass this on to the appropriate people at Ward NorthAmerican.
Thank you all again for making the moving experience as painless as possible.”
“I wanted to share a few words with you about the outstanding job Brad, Raul, Abel, and David did for us. We moved from Corpus Christi to Houston last week and never looked back because your team did such an outstanding job for us. First, they arrived before the appointed time each day of the move. In my book this tells me the level of professionalism to expect. Brad and his team greatly exceeded my expectation. They made it feel like friends were helping us move. They were hard working and very methodical. I was impressed with the level of care shown to even the smallest item. It was amazing. After the first couple of minutes I knew I was in great hands and I didn’t have to worry about the details. The move took time but the team made it seem fast. I can’t express in words how much I appreciate Brad and his team. Ward North American has a great moving crew. I wish them all the best in the world. I work as a project manager and I love to see a great team working together. It’s like everyone knows what to do and they communicate with very little words and have a great time doing their job. It’s great when you’re working with a great team and you probably know this better than me but you have a valuable asset in this team. Make sure they are well rewarded and recognized. ”
~Mr. & Mrs. L. Trevino
“We were given an idea of what to expect from Ward North American, which led us to expect a good move. Rob and his crew exceeded this expectation, and we are grateful for that. We understand that, in today’s business environment, movers need good feedback to get repeat business. So we would not be surprised by service that goes somewhat beyond basic expectations. We certainly received that level of service, too.
Rob communicated with us so we always knew where he and our things were. Rob and his crew were always on time and efficient with time. They took good care of our things. What motivates this note is Rob’s personal interest. He and his crew gave extra-mile care to those things that have particular personal importance to us. Their personable nature helped us feel comfortable and added to the ease of our transition. It is hard to say enough good about their exceptional service to us.”
“I just wanted to send a personal note to let you know what a great experience we had with Ward North American. Gregg Vickner and his team were a pleasure to work with! They were all very professional and worked very fast. Moving is such a stress to me with two young kids and Greg made made our move a very positive experience for us all! I felt safe, my kids were happy, and they waited to pack TV’s, toys, and anything else we may need until the very end. I appreciate all their help and wanted to let you know how pleased we are doing business with y’all. In the future if we move, we will not hesitate to ask for Greg and his team and will refer his name to anyone we know who may need assistance in moving. ”
“Just a quick note to thank you for all your help during my move from Katy, Texas to Chandler, Arizona last month. You made what could have been a very stressful time into a simple operation. You and Ward North American were great and I will refer anyone at BAE Systems that is looking for a long distance moving van company.
Please pass on my thanks also to Jim (estimator), Ruth, Hector and Javier (move out) and Mike McDermott (trucker and move-in) for an outstanding job well-done. I have moved many times in my 25 year engineering career (Atlas, Graebel, North American) and my experience with Ward North American was the best. Thanks again.”
“I would like to take a brief moment of your time to discuss with you my recent experience with Ward North American during my move in late May and early June. My move team consisted of Lacy Roark, Juan, Art, and Rudy.
Lacy did a commendable job throughout the process ensuring my complete satisfaction with the move process. She was friendly, professional, and always answered all of my questions.
Juan, Art, and Rudy arrived on time everyday, represented themselves and your organization in a professional manner, and did a fantastic job packaging, moving, unloading, and unpacking my personal belongings. I have been through several moves and have never had such a professional, hardworking, and efficient team of movers as I did with Juan, Art, and Rudy. For their hard work, professionalism, respect, and efficiency, they should be recognized. Thank you for your time.”
“I would like to extend my appreciation to you and your team for a job well done. With you and your team’s assistance we were successful in completing one of the largest projects undertaken here at AWS in which we moved the AWS data center from Austin to San Antonio.
The data center move, of which your team played a large role, was a very strategic adn highly visible project that has received much adulation due to the success of the move. Not only did the project succeed but the move occurred with no user impact or downtime and remained on schedule throughout the entire project.
Months of planning and preparation went into this project before the actual execution of the move that spanned approximately 60 days, from our pre-move followed by the actual production moves. During this span we continued to strategize with your team during normal work hours and then concluded with execution of the physical servers/devices after hours. As most of your team’s involvement was after hours I was very impressed with the enthusiasm and team work which they displayed, even at 3:00 am in the morning.
On behalf of myself, my admin team and AWS, please accept our sincere appreciation to everyone at Ward North American who was involved with this project. We really appreciate all of the hard work and attention to detail your team provided. I look forward to working with you and your team in the future.”
~Dennis H. Technical Director, IT
“I will send a more formal letter this week, but I wanted to personally tell you what an extraordinary job Jim Bartoul and his crew did for us during our move from Fort Belvoir, Va to San Antonio. I was in the Army for 30 years and moved some 19 times, so I have seen a lot of movers. None is in the same universe as Jim and your folks. Cartus and USAA have clearly chosen wisely in partnering with Ward North American. I will recommend you and your team broadly and strongly. Thanks again for a job very well done! Best, Kevin”
~Kevin B., Major General, US Army (Retired)
“I am sending you this e-mail to comment on Victor Correa and the crew that he assembled or was provided to him. Victor is certainly a friendly, motivated and conscientious “leader” of his crew. He is very personable and quickly made any of our concerns his as well. His positive and easy going attitude kept his crews spirits up and good progress was made each day. Ward North American should be commended on attaining such professional and positive employees and I can only hope that people like Victor are treated and rewarded as such. Thanks to you as well for your positive attitude and enthusiasm during the first half of our move. I’m actually looking forward to the end of the process due in no small part to you and Ward North American employees like Victor.”
“I wanted to send a note of thanks and say what a great job your crew did. They were professional, respectful of our old and new home, and they busted their butts IN THE RAIN, all the while taking care of our stuff and ensuring our new home “remained new.” The padding on the floors, carpet covering, and wall covering are all things I have not seen other companies do, and it makes the difference! Special accolades go to Christine, (her sister– I missed the name, but she was great too), and particularly Ryan and Henry, who went above and beyond to make sure we were completely satisfied. Even the scheduling through Amy was great and without issue.
Too often we complain about poor customer service and poor performance, but this was an outstanding opportunity to tell a good story of a good experience. BEST MOVING EXPERIENCE IN 18 YEARS IN THE ARMY!!!!!!! I would highly recommend your company to anyone considering a professional move. Many thanks again!!!”
“If I had to move again and use a moving company I would choose Ward North American again. The whole experience from the estimator, coordinator, driver, packing and loading crews were top notch.”
“We want to take this opportunity to thank all of you for your kindness during our recent move from Austin, TX to Chicago. Each of you held your company policy in the highest esteem. Moving can be a very tedious and stressful time, but with your help, it was a BREEZE!!!! From the time we called for an appointment, we received the best of service. Maria was great she called often to make sure that the move was in order, the movers had arrived and the completed process was satisfactory. You do not encounter this type of customer service in today’s market.”
“The crew came in this morning and worked straight through lunch to get this project completed for Seton and like the other Ward staff members I have had the privilege of working with before, these four gentlemen today are no exception! Everything was packed properly and loaded within the truck with a skill that frankly needs to be videotaped. I was amazed! The crew was courteous, professional, friendly, helpful and very very thorough. Please extend my thanks and gratitude for their help as well as for your help in completing this project!!! You guys are awesome!!”