Customer Reviews

⭐⭐⭐⭐⭐ Excellent Moving Experience! Highly Recommend! I recently moved from Houston to Irving, Texas, with Ward North American (North American Van Lines), and I couldn’t be happier with their service! A special shoutout to Irvin, our driver, who was absolutely amazing! He and his team were incredibly professional, friendly, punctual, and careful with all our belongings. They handled everything with great care, from disassembling our furniture to reassembling it perfectly at our new home. We moved out of a four-story townhome, and the team managed to pack and load everything in just 6–7 hours, with unloading and furniture assembly at our new home taking only 3–4 hours! Their speed, efficiency, and attention to detail were truly impressive. I especially appreciated how organized Irvin was. He provided a detailed inventory and checklist so we could verify every item upon delivery, making the entire process smooth and stress-free. A big thank you to Jim Englert, our sales consultant, and Heather Dailey, for their excellent coordination, communication, and support throughout the move! The entire team was courteous, hardworking, and genuinely committed to providing outstanding service. Moving between cities can be stressful, but they made the experience seamless. I’m so glad I chose Ward North American! Huge thanks to Irvin, Jim, Heather, and the entire team. I would absolutely recommend them to anyone looking for reliable, professional, and efficient movers!

I highly recommend Ward Noth American -Dallas-Garland for your move. I received 4 quotes and they came in the lowest with an interstate move, TX to FL and transport of 2 vehicles(1 enclosed, 1 open). Their customer service was excellent the entire process. From the initial salesman, Kris, with the quote to the coordinator, Aileen. She was great to communicate with and she made the entire experience less stressful. Thank you to Ward!

I had used other national moving companies as corporate relocations but this was the first time I had to pick a company and do all the packing myself to minimize costs as my husband and I retired living on a fixed budget. The reason I chose this option was the personal touch of having Jim Englert come to our home to look at the items we were moving to get a more accurate estimate. I also appreciated his accessibility as I reached out to him in a couple of occasions to clarify the inventory list when we had better definition of what was being included in our shipment. I also want to commend Josue Oyola, our driver, for his professionalism. He was very punctual and communicated well with me prior and during the move. The only feedback is to make sure not to place stickers on leather furniture. The stickers should have been placed on the wooden legs instead of the leather of our dinning room chairs as they left marks. Lastly, I was pleased with the attentiveness and quick responses I received from Heather Dailey before and during the move. It was disappointing that we had to pay an extra $1,000 to get a shuttle truck to one of our pick up locations last minute, but other than that, it was a smooth and well coordinated move.

North American was a top notch experience. I interviewed the top industry giants with a corp relocation move from Houston, Tx to Nyack, Ny and I can’t tell you how super pro these people are. I received a fair rate and they were there with me every step of the way. Tom, the truck and team manager was a true captain of the ship. It was reassuring to see him at the start and then at the end. He is very serious, but he’s a caring leader of big moves and it made me feel the oversight of everything was locked in. Romero my sales person went to bat for me and was available for me the day of my move and I appreciated that support. Heather, at the headquarters, goes above and beyond with her customer service to clients and her care. I never thought I would spend this much on a move, but I can genuinely say after watching all of it full circle, ITS WORTH IT! These people are pros and they take care of you. When moving across the states, I endorse North American. They are worth it for peace of mind, expertise and service.

Yvonne Guzman and the movers were outstanding! We received awesome customer service! High Recommend!

All around amazing moving experience with Aileen and the ward team, very pleased with their service and will be recommending to everyone.

Very professional, great experience moving cross country.

The guys were perfect..they really know how to do their job. They were very respectful and listened to my concerns. They did.the packing up and unloading the truck in a orderly matter. I will recommend your company to anyone. Thanks Terry Gabriel

Great and timely service. They were also my best quote for an interstate move.

They were provided excellent service on our cross country trip, packing everything, coordinating with us on delivery, and arriving on time with everything in perfect shape.

Great experience, very responsive throughout the entire moving process. I always knew what to expect and where my property was. My driver David was exceptional and a pleasure to work with. Highly recommended!

Kris Ankenbauer and his crew did an amazing job, from start to finish! Kris worked out a financial plan that was affordable and that I was comfortable with (because I had a lot of stuff)! On the day of the move, the crew was on time, they were very professional, respectful and friendly! They worked exceptionally well as a team! Every piece of furniture was secured by them wrapping and securing it! The lead person treated her team members with dignity and respect! They got the job done in a timely manner! I did have some damage after my items traveled 2,000 miles, but nothing that was earth shattering and can't be repaired! I highly recommend Kris Ankenbauer and Ward North American Van Lines! Thanks Ward North American Van Lines for a job well done!

Tony Tamayo and his local crews in Houston and Phoenix were professional, friendly, and accommodating for helping with my mom's interstate move. They were thorough and made my mom feel invested and engaged with the move as they asked her questions and learned her preferences. Tony communicated timelines and expectations well, so there were no surprises during the whole process. I highly recommend him for anyone who needs a large move!

We recently used your services for a move and could not be more satisfied with the experience. From start to finish, the entire process was seamless and stress-free. Our driver, Irvin, and his team were exceptional. They were professional, courteous, and highly knowledgeable. Irvin ensured that everything was loaded securely and took great care to see that our belongings arrived safely. I highly recommend Ward North American Van Lines to anyone preparing to move. Thank you to the entire team for your outstanding customer service and for making our move a success.

Office staff, packers and driver were all very professional and efficient. We were treated exceptionally well.

We used Ward North America to bring our furniture from Houston, Texas to Walnut Creek, California and it was a very pleasant experience. Everything went very smoothly and we have no complaints.

I had a wonderful experience with Ward North American. They moved us 700 miles away, and it went smoothly. They were very communicative and transparent every step of the way. I want to particularly shout out to Sherman, who was the driver and our head mover. He was amazing, and whatever he's getting paid, it's not enough. Give this fine man a raise (go Saints!). I got three quotes from movers, and we decided to go with Ward North American. I'm glad we did. There was another option that was half the price, but it was probably too good to be true. I didn't trust them, and they had terrible reviews. I would rather pay more to have our stuff safely delivered. PERK OF USING WARD NORTH AMERICAN: They let us pick up free wardrobe boxes to move our hanging clothes. I could pick up as many as I wanted, within reason. If you purchase these, they're $20 each. So you get to save money and recycle boxes. Definitely a plus!!!

I am very glad we chose North American Van Lines for our move from Austin to Portland. Everything went smoothly and I felt well supported throughout the moving process. Everyone I worked with was friendly and professional. They made the difficult experience of moving as stress-free as possible. Our car was also transported safely and quickly.