Customer Reviews

Excellent
Ward North American4.7
Based on 1030 reviews
Stephanie R.
6 days ago
Moving a household is one of the most stressful acts one can undertake. I’m grateful to the people at Ward, especially Stacy and Ashley. Not only did they get us prepared for our move, but they provided us a great deal of encouragement and support along the way. Kindness definitely counts. All of our goods arrived, unscathed, with the exception of a small scratch on an end table. Considering what a large interstate move, this was, that’s really nothing and I couldn’t be more pleased. I have no hesitancy in recommending Ward North American van lines. They made our big move a little more pleasant, just by how they treated us like family.
Response from the owner:Thank you, Stephanie! We're glad to hear that our team, especially Stacy and Ashley, could provide you with the support and encouragement you needed during your move. It's wonderful to know that everything arrived safely, and we truly appreciate your recommendation. Your kind words mean a lot to us!
Jason W.
1 week ago
Marivel, Daniela, and Monica were extremely efficient, respectful and very courteous to my son and I while they packed up my home for the move. They were absolutely wonderful!
Theresa B.
2 weeks ago
Great crew of packers today! 5 star service from Marivel, Davonte, Javan, and Nekobe. Thank you!!
Brian H.
2 weeks ago
We are moving back to our home state of Maryland after seven years in The Woodlands. Our home was packed today and ready to load tomorrow. The three ladies who packed: Marivel, Maria and Daniela, did a fantastic job of packing all our goods. No damage, and everything was packed professionally as well as quickly. But above and beyond that, they were friendly, approachable and kept us well informed during the entire process. I cannot state how much we were pleased with what they accomplished in as fast a time as they did. We would highly recommend them.
Stacy B.
3 weeks ago
⭐⭐⭐⭐⭐ I cannot recommend the packing team (Crew leader Marivel and her crew Maria, G man and Monica) enough! From the very first interaction to the completion of our packing day, the entire experience exceeded every expectation so far. The packing crew arrived on time, was incredibly professional, courteous, and worked nonstop. They treated every item in our home with exceptional care, carefully wrapping and protecting everything as if it were their own. They were organized, efficient, and paid attention to every detail, which made what could have been a very stressful day feel completely manageable. What impressed us most was their positive attitude and teamwork. They were friendly, respectful of our home, answered all of our questions, and made us feel confident that our belongings are in great hands for our move from Texas to Florida. If you’re looking for a moving company that truly cares about their customers and takes pride in their crew and work, Ward North America is the company to choose. We are beyond grateful for the outstanding service and would recommend them to anyone planning a move. Thank you for making this part of our relocation such a smooth and stress-free experience! The Beatty’s
Roger T.
3 weeks ago
Response from the owner:Thank you, Roger, for taking the time to leave a review. We appreciate your support!
Christina O.
4 weeks ago
Marivel, Maria, Daniela, and Monica packed us and they were amazing. So efficient and professional.
parv A.
1 month ago
I had a great experience with the award moving company recently moving from Minnesota to Texas. The team of Javan, Nekobe, and Shorty was very professional and took care of everything from assembling the furniture to putting all the boxes in the right places. I would highly recommend this team to anyone who needs moving service.
Gwen D.
1 month ago
Zach M.
1 month ago
Response from the owner:Thank you, Zach, for taking the time to leave a review. We appreciate your feedback!
Karen M.
1 month ago
Response from the owner:Thank you, Karen, for taking the time to leave a review. Your feedback is appreciated!
Mark M.
1 month ago
Luis, the driver and team leader was outstanding. He conducted himself and his team in a courteous and professional manner. Our household items were picked up, delivered and all furniture was assembled and professionally taken care of by Luis and his team. I cannot praise Luis enough for his excellent service, dedication and pride in the work that he performed. He definitely deserves a bonus for the driving skills he had to use to navigate in Hot Springs Village, which is extremely hilly with sharp turns and narrow roadways. Our experience was outstanding because of Luis. Also, Yvonne Guzman from the San Antonio office was excellent on the administrative side of our move. I would like to commend Luis and Yvonne for their excellent Customer service Thank you.
Response from the owner:Thank you, Mark, for your wonderful feedback! We're glad to hear that Luis and his team provided such outstanding service during your move. It's great to know that Yvonne also made a positive impact on the administrative side. Your recognition of their hard work is truly appreciated!
Dina M.
1 month ago
Ward North America made my move to a different state much less stressful. The movers were great at both locations. Our driver Ozzy was very nice and helpful. All of our items arrived damage free. I would definitely recommend.
Response from the owner:Thank you, Dina! We're glad to hear that your move was less stressful and that Ozzy and the team provided great service. Your recommendation means a lot to us!
Jennifer M.
1 month ago
Professional, polite and fast at every step of the process.
Response from the owner:Thank you, Jennifer! We're glad to hear you had a positive experience with our professional and efficient service. Your feedback is much appreciated!
Christine P.
2 months ago
We have had Ward here a few times to help our customers and they are always fast, efficient and kind. I would recommend.
Gerry L.
2 months ago
My wife and I worked with Jim, Heather and the team on our move from Cypress to Marble Falls. The team of Christopher, Davonte< Sal, Gutemberg and Irvin were absolutely first class. They arrived on time, were professional, courteous and respectful. They packed all our goods, taking extreme care to load them into PODS for storage. This team are without a doubt the best we have ever worked with for our home moves. Thoroughly recommended.
Cathy R.
2 months ago
We had a great crew to pack our high value items and load the shuttle - Miravel, Daniella, Nakobe & Javon - but our move co-ordinator and driver left something to be desired. Heather did not keep us informed, nor did the driver. Because the driver & move co-ordinator failed to communicate, we did not get our pick up or delivery as promised. We ultimately received everything in our shipment, but with much anxiety and follow-up that were not necessary.
Doug P.
2 months ago
Prompt, professional service. Loading and unloading.
Response from the owner:Thank you, Doug! We appreciate your kind words about our prompt and professional service. Your support means a lot to us!
Seoin Y.
2 months ago
I recently moved from Arizona to Texas, and I had an amazing experience with Ward North American moving company. A special shoutout to Nekobe, Javan, and Marcos - they were incredibly professional and were awesome to work with. They were friendly, patient, and careful with my stuff. They didn't just drop everything off and leave. They made sure every item was accounted for, brought everything to the correct room, and kept checking with me to make sure things were exactly where I wanted them. They even asked whether I wanted furniture turned a different direction or moved somewhere else, and they were more than happy to rearrange things when I wasn't sure. They also helped put my bed and sofa back together. I have no idea how I would have managed that on my own. Everything arrived safely, with no missing or broken items, and I can't thank them enough for making the whole process easier and less stressful for me. If anyone's looking for movers, I'd definitely recommend this company.
Margaret F H.
2 months ago
We had several teams assist us with packing and moving, and every team member we worked with was professional and friendly. In particular, I want to highlight Elvis, Maryvell, and Ivan. They were fantastic—detailed, careful, and efficient. I especially appreciated that they would set items aside to ask for clarification if they had any questions. Thank you for the excellent service.

 

 

North American Van Lines, Inc. MC 107012 U.S. DOT No.070851
Texas intrastate moves are hauled under the authority of North American Van Lines of Texas, LLC TxDMV No 0000009188; Texas DMV Phone No. 1-888-368-4689