- Gold Award Winners: Ward North American – San Antonio; Houston; Austin; Phoenix, AZ
- Silver Award Winners: Ward North American – Killeen; Garland, TX
The Pursuit of Excellence program challenges the agents of northAmerican Van Lines to improve performance related to eight moving industry metrics: summer capacity growth, hauling growth, book/haul ratio, safety/CSA (compliance, safety, accountability), customer service ratings, claims frequency, claim severity, and sales growth. An agent achieves an award based on the number of objectives met during the year.
“northAmerican is a proud and historic brand in the moving and services industry,” says Andy Kroll, Vice President and General Manager of northAmerican Van Lines. “Our Pursuit of Excellence winners personify our van line’s strong commitment to providing our customers with a consistently exceptional level of service. Our organization is exceedingly proud to have these high performers as part of the northAmerican Van Lines family.”
“The Pursuit of Excellence program rewards individual northAmerican agents and their teams for excellence,” adds Bill Gray, Chairman, North American Mover’s Association. “Through such individual motivation, the Pursuit of Excellence program will help create a ‘winning’ culture for our entire northAmerican agent network.”
